Acronis TrueImage Enterprise stops on verify.

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have seen a few posts on this topic but no answers. I have been given until the end of the week to sort this or we will be going with BESR2010 - so any help appreciated!
So anyway, the problem is any time I run a verify on the system it stops and sends the following email:

 is waiting for user interaction. Description: Create Differential Backup Archive From: Disk 1, Disk 2 To file: "F:\SERVER.TIB" Password protected Compression: Normal Problem Info: Error reading the file. Problem Details: A possible reason may be poor media quality. Please press Retry to continue with Volume 1 or press Cancel to cancel the operation.

And the log says:

When I click on 'retry' it completes OK and wipes the error from the log!
I can run without a verify sucessfully, but this is not an option as we need to know that the backup is OK.

Server: 2003 Standard 32bit SP2 & up to date Microsoft updates. AD, DNS & DHCP. Pervasive SQL.
4Gb RAM
C: RAID 1 136Gb (80Gb free)
D: RAID 5 1.36Tb (1.28Tb free)
Backup drive USB 2Tb (2 being swapped weekly)

This is a system designed for a lot of data - however we need to get it stable before loading it.

mer 31/03/2010 - 07:22
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Have looked a bit further to sort this - it appears to be only when there is a differential image in the chain. Wierd.

mer 31/03/2010 - 07:27
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commentaires: 2991

Hello Aaron,

Thank you for posting your question, I will be happy to help. 
To resolve the issue please switch your external hard drive to "Optimize for performance" mode
and see if the issue remains:
a. Right-click the My Computer icon and then click Manage.
b. Click the Device Manager icon.
c. Click the plus (+) sign next to Disk Drives.
d. Double-click the USB hard drive string.
e. Click the Policies button then click Optimize for performance and mark all check boxes.
If the issue still persists, please create another task saving the archive to your D drive and see if the issue remains. This will help to localize the issue. 
We are looking forward to hearing back from you at your earliest convenience. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.
Thank you.
lun 05/04/2010 - 09:14
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