Аgent is not working in windows 7 SP1

Thread needs solution
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Installed Acronis B&R Advanced Server v.10.0.12703 on Server 2008 R2. Install the agent on a workstation with windows 7 SP1, the server can not connect to the agent. Install the agent on windows 7 without SP1, it works.
Workstations in the domain, the firewall is disabled, a domain administrator account.
As a result, found SP1 to be installed after installing the agent.
log error:
Message:
Code: 8 585 221(0x830005)
LineInfo: 0x9E714B4858A63CFD;

Module: C:\Program Files (x86)\Acronis\AMS\ManagementServer.exe
Message: Failed to establish trust relationship.

Code: 8 585 217(0x830001)
LineInfo: 0x242020AE9FA26298;

Message: Failed to connect to the machine.

Code: 11 337 731(0xAD0003)
LineInfo: 0x67E2725E54112C8E;

Message:

Code: 11 468 806(0xAF0006)
LineInfo: 0x1B28A72E6916E8C4;

Module: C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to establish connection using the specified credentials.

How to solve this problemma?

jeu 14/04/2011 - 12:37
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Contributions: 88
Commentaires: 4769

Hello Den,

Thank you for posting and welcome to the forum. I will do my best to help you.

From my experience this issue can be caused by either incorrect credentials or incorrect permissions for the user under which Acronis services are running.

Please check this KB article to check if you have correct permissions for your user and if the article fails to help, please contact our Support team with this report. I am confident that we will be able to resolve this issue.

Let me know if you have additional questions please.

Thank you.

ven 15/04/2011 - 11:55
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 1
Commentaires: 1

Hello, Anton.

Uninstall Acronis.
Install ABR v.13544. Install the agent on Win7 and Win7SP1.
The server can not access the agent installed on Win7SP1. Agent installed on Win7 without SP1 works.
Report on problemma (AcronisInfo) sent in support.

jeu 21/04/2011 - 12:16