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AMS server consumes 2 licenses in License Server Management Console

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Hello,

i recently noticed that our AMS server (n1hnls036) consumes 2 licenses in every relevant section (Advanced Server, Deduplikation, UR) instead of only one like the other servers (see attachments). One line with MAC address and one without.

We bought 16 licenses of each section but only 15 seem to be available.

Is this normal or a bug?

AMS server: Windows Server 2003 R2 (x64)
Acronis version: ABR 10 (12705)

mfg
M. Metzger

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lizenzen.jpg 630.02 Ko
lizenzen2.jpg 624.41 Ko
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Hello M. Metzger,

Thank you for your post. I will do my best to help you.

This issue could occur if you have 2 NICs on the machine where those 2 licenses are used up.

Could you send me these two screenshots via a private message without blurring the serial numbers as well as your machines' addresses?

You can also get in touch with our Support team directly in case you need immediate assistance.

Please let me know if you have additional questions.

Thank you.