Assistance with Adding Clients to AMS

Hey everyone,

I've done the search as well as engaging support. So far I've yet to figure out a solution to my issues with ABR11 Advanced.

I've got a server loaded with AMS. Everything appears to be up and running. I've got the following users created on the AMS: Acronis Agent User; AMS User, and ASN User. I've got the following groups created: Acronis Remote Users; Acronis Centralized Admins.

The server is in a workgroup. In the same workgroup are other production servers. They're all on the same network, have the same users installed on each as members of administrators and backup operators group, and all firewalls between them are off. Wish we had a domain, but we can't...it is what it is.

When I try to deploy the agent core and agent, I get failures. The files get copied, but the system bombs out with certain errors. Acronis support indicated I should install the components manually. I did that and the client found the acronis server for it's license and registered successfully in the licensing portal on AMS.

When I went to add the client computer to AMS, i can see the client machine, detect that components are installed, but get a failure on the task which is similar to my previously mentioned deploy failures (See below error message).

I'm not seeing any authentication problems...all users (I've tried three different administrative accounts) are members of administrators group and backup operators.

The only user I have on the client is the Acronis Agent User.

I've got an AMS server that can't deploy or manage clients...and thusly back anything up.

Thanks in advance!
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Error
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Remote Installation Failed
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Details:
Code: 20,250,646(0x1350016)
LineInfo: 0x8D165E86FB81961C;

Module: C:\Program Files (x86)\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
Message: TOL: Failed to execute the command. Adding machine 'CLIENT' to the management server

Code: 24,641,537(0x1780001)
LineInfo: 0x3EAC2BD32D84C040;

Message: Failed to add machine 'CLIENT' to the management server.

Code: 24,641,537(0x1780001)
LineInfo: 0x3EAC2BD32D84C028;

Message: Failed to add machine 'CLIENT' to the management server.

Code: 24,641,537(0x1780001)
LineInfo: 0x3EAC2BD32D84C012;

Message: Failed to add machine 'CLIENT' to the management server.

Code: 21,430,291(0x1470013)
LineInfo: 0xA76A04993E79384C;

Module: C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Authentication has failed.

Code: 21,430,290(0x1470012)
LineInfo: 0xA76A04993E79385E;

Message: Failed to migrate data to the license server.

Code: 13,238,285(0xCA000D)
LineInfo: 0xEC81F6265C057F95;

Message: Failed to establish connection. Check the specified machine address.

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