Backup failed Acronis Backup & Recovery 11 Virtual Edition Standard + Universal Restore

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Commentaires: 0

Hi,

I have purchased a license for abr11 virtual edition but I cannot backup a virtual machine (ubuntu-server) mounted on ESX(i) 5.

I have manually loaded the virual appliance on ESXi, connected abr11 management console to the virtual appliance, but when i go up to test the backup it will not start.

Impossible to back up the virtual machine and command "back up" has failed

error information for "Impossible to back up the virtual machine"
______________________
code: 7.503.956(0x728054)
module: 114
______________________

error code: 32852
module: 114
LineInfo: c35c04057128fdda
Message: Can not back up the virtual machine 'xxxxxxxx'.
-------------------------------------
error code: 640
Module: 64
LineInfo: a1d3981537c686e4
Campi: IsReturnCode : 1
Message: Unable to open the directory metadata.
-------------------------------------
error code: 17
module: 4
LineInfo: 3d9ea26f1bfdf383
message: the specified file non exist
-------------------------------------
error code: 65521
module: 0
LineInfo: bd28fdbd64edb8cd
Campi: code : 2
message: No such file or directory

someone can help me?

Thanks
Fabio.

lun 16/04/2012 - 11:23
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Contributions: 24
Commentaires: 3268

Hello Brawn,

Welcome to our Forum, we're glad to greet you here.

Unfortunately this is a pretty common error, and in order to localize the cause of the problem we'll need more information. Please gather the following diagnostic data: 

  1. ESXi logs
  2. Acronis Info from the host machine
  3. Exact sequence of steps performed before you've faced this issue

Please open a support request (please note that you'll need to have your license registered to your account) with this information attached, and let us know its number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

mar 17/04/2012 - 13:40