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Backup failed on one VM

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Hi.
I have a problem with one of our VM-backups. It runs for about 30 sec, and exits with the following errors:
Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397e0e
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 3
Module: 64
LineInfo: f440d05d16e0fd19
Fields: path : bsp://{insert IP here}, $module : C:\Program Files (x86)\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe
Message: Failed to open the archive for writing.
--------------------
Error code: 101
Module: 39
LineInfo: d2f435cbb7614dc7
Fields: $module : C:\Program Files (x86)\Acronis\StorageNode\StorageServer.exe
Message: There is no metadata for archive 'AB6079E4-5DB2-408B-AEE4-F4955D597E89' from vault 'Backupserver2_Core2'.

Can anyone help me resolve this?

Thanks

Anders

0 Users found this helpful

Hello Anders,

Thank you for posting. I will do my best to help you with this issue.

It is not clear at the moment why this issue occurs. I would recommend to contact our Support team directly so that we can properly investigate and resolve it.

If you need additional help please let me know.

Thank you.