Backup fails on one of my four physical servers using ABR 10 Advanced

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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This is becoming a HUGE problem. It has never successfully backed up this server AUTOMATICALLY based on my schedule. It will successfully backup manually from the centralized management console but whenever I let it kick in automatically it hangs up my SQL Server on that machine and the last even you see in the Event Viewer is "The Acronis VSS Provider service entered the running state." That is the message you see in the event viewer right when my backup is scheduled....three hours later...I have to reboot the server because my SQL Server is not responding. This behavior did not occur in Acronis True Image Echo Server....please advise.

1 Information 12/7/2010 2:15:03 AM Analyzing partition '0-0'...
2 Information 12/7/2010 2:15:04 AM Analyzing partition 'C:'...
3 Information 12/7/2010 2:15:04 AM Analyzing partition 'E:'...
4 Information 12/7/2010 2:15:04 AM Analyzing partition 'C:'...
5 Information 12/7/2010 2:15:06 AM Analyzing partition 'E:'...
6 Information 12/7/2010 2:15:07 AM Create Incremental Backup
From: Disk '1'
To file: "file://fatbob\backup\vrod\BackupsCurrent\VROD_2010_12_05_14_40_38_358D2.TIB"
Compression: Normal
Exclude: Files matching mask
Match criterion: C:\Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\MMS\Temp\acr6.tmp,

7 Information 12/7/2010 2:15:08 AM Pending operation 147 started: 'Creating partition image'.
8 Information 12/7/2010 2:15:12 AM Locking partition 0-0...
9 Error 12/7/2010 5:05:20 AM Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0xDF81DA2C74EC5083
Failed to set snapshot bitmap.

Error code: 0x10C44E
blocks = 165,453,371 (0x9DC9E3B)
Tag: 0x14181C22EF45ADB7
The request is not supported

Error code: 0xFFF0
code = 2,147,942,450 (0x80070032)
Tag: 0xBD28FDBD64EDB8BC
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields:
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0xDF81DA2C74EC5083
Failed to set snapshot bitmap.

Error code: 0x10C44E
blocks = 165,453,371 (0x9DC9E3B)
Tag: 0x14181C22EF45ADB7
The request is not supported

Error code: 0xFFF0
code = 2,147,942,450 (0x80070032)
Tag: 0xBD28FDBD64EDB8BC
--------------------
Error code: 33
Module: 7
LineInfo: df81da2c74ec5083
Fields:
Message: Unable to create volume snapshot
--------------------
Error code: 50254
Module: 16
LineInfo: 14181c22ef45adb7
Fields: blocks : 165453371
Message: Failed to set snapshot bitmap.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942450
Message: The request is not supported
--------------------
Task 'Incremental backup' has failed on machine 'vrod.SeacountryDD'.

jeu 09/12/2010 - 01:41
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 88
Commentaires: 4769

Hello Stephen,

Welcome to the forum and thank you for posting. I will definitely help you with this issue.

Most likely the manual backup runs successfully because the option to Create snapshots using VSS is disabled, whereas the scheduled task has that option on.

This is probably an issue with Acronis VSS provider and it can be workaround by using Microsoft VSS, please check this article for instructions.

We also have a broader article with solutions regarding issues with Failed to create volume snapshot errors, there are additional solutions that can help.

If you still continue to experiencing issues with the backups, please collect this report and contact our Support team so that we can investigate this problem.

Please let me know if you have additional questions.

Thank you.

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jeu 09/12/2010 - 10:43
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