Backup fails on server running Exchange

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I am having serious issues trying to take an image of a Windows 2003 server running Exchange.
I have Backup and Recovery installed on 2008 servers which is working perfectly however on the 2003 server with exchange it fails almost everytime. In the past the images have succeeded but only intermittently.

Operation is waiting for user interaction.
Description:
Information:
Details: Failed to create volume snapshot.

Failed to create volume snapshot.

Error code: 0x70021
Tag: 0x2CBDD167CBCA95A4
Failed to enumerate open files on the volume.

Error code: 0x10C451
Tag: 0x14181C22EF45ADE7
Insufficient system resources exist to complete the requested service

Do i need to have Acronis Back and Recovery for exchange in order to take an image of a server running exchange? Could it be problem with how much memory the exchange store is using?
I use the /3GB and /USERVA=3030 switches in the boot.ini file as this is recommended for exchange however any articles i read relating to the problem with Acronis say to remove these swithces.
I have also applied the latest snapAPI drivers and changed the location of the temp directory to ensure space is not a problem.

Any help is appreciated as i really need to get Acronis working on this server

Thanks,
Aron

lun 13/06/2011 - 15:52
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Hello Aron!

Thank you for your post, I will be glad to help you!

You don't need acronis Backup and Recovery for Exchange in order to get this working. This is a technical issue, and it can be solved.

According to the error, some non-Acronis process consumes system resources, and the task fails. In order to fix the problem, please follow the instructions mentioned in this KB article.

Should the issue remain, please gather Acronis Info, submit a case with the information attached, and let us know its number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

mar 14/06/2011 - 15:44
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Hi Thank you for the reply. I have tried most of the suggestions in the article but they have not worked. I would like to also do a clean install of Acronis so as it runs under a different user account but now when i try to remove it i get an error.

=== Verbose logging started: 15/06/2011 11:35:12 Build type: SHIP UNICODE 3.01.4000.4042 Calling process: Z:\IS\Acronis Software and Docs\BackupRecovery.11345_s_uk.exe ===
MSI (c) (FC:08) [11:35:12:999]: Resetting cached policy values
MSI (c) (FC:08) [11:35:12:999]: Machine policy value 'Debug' is 0
MSI (c) (FC:08) [11:35:12:999]: ******* RunEngine:
******* Product: C:\WINDOWS\Installer\424af.msi
******* Action:
******* CommandLine: **********
MSI (c) (FC:08) [11:35:12:999]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (FC:08) [11:35:12:999]: Grabbed execution mutex.
MSI (c) (FC:08) [11:35:13:015]: Cloaking enabled.
MSI (c) (FC:08) [11:35:13:015]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (FC:08) [11:35:13:015]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (7C:1C) [11:35:13:030]: Grabbed execution mutex.
MSI (s) (7C:00) [11:35:13:030]: Resetting cached policy values
MSI (s) (7C:00) [11:35:13:030]: Machine policy value 'Debug' is 0
MSI (s) (7C:00) [11:35:13:030]: ******* RunEngine:
******* Product: C:\WINDOWS\Installer\424af.msi
******* Action:
******* CommandLine: **********
MSI (s) (7C:00) [11:35:13:030]: Note: 1: 2203 2: C:\WINDOWS\Installer\424af.msi 3: -2147287038
MSI (s) (7C:00) [11:35:13:030]: MainEngineThread is returning 2
MSI (c) (FC:08) [11:35:13:030]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (FC:08) [11:35:13:030]: MainEngineThread is returning 2
=== Verbose logging stopped: 15/06/2011 11:35:13 ===

Is there another way that i can remove acronis from the server in order to reinstall it?

Thanks

mer 15/06/2011 - 10:36
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Dear Aron!

Thanks for your reply!

Sure you can remove the software with the help of Acronis Backup and Recovery Clean-Up Utility. It should remove all the traces of the product safely in cases when usual uninstall doesn't help.

Please keep us posted regarding the issue progress, I would like to make sure that the issue is solved, and you're all set.

Thank you once again for cooperation.

mer 15/06/2011 - 17:22
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Thanks Yana,

I completely removed Acronis and reinstalled it. I then tried a backup which failed with the following error

C:\DOCUME~1\acronis\LOCALS~1\Temp\acr466.tmp,

11 Information 15/06/2011 16:42:29 Pending operation 147 started: 'Creating partition image'.
12 Information 15/06/2011 16:42:29 Locking partition 0-0...
13 Error 15/06/2011 16:43:37 Failed to read data from the disk.
There are probably bad sectors on the disk.
14 Information 15/06/2011 16:43:57 Failed to read data from the disk.
There are probably bad sectors on the disk.: User response: O⎂K
15 Error 15/06/2011 16:43:57 Operation with partition '0-0' was terminated.
Details:
Read error.

Error code: 0x70003
Tag: 0xDF81DA2C74EC501D
Failed to read the snapshot.

Error code: 0x10C45A
Tag: 0x14181C22EF45AD47
The parameter is incorrect

Error code: 0xFFF0
code = 2,147,942,487 (0x80070057)
Tag: 0xBD28FDBD64EDB8BC
Task 'Simple backup task' has failed on machine

I then ran a new backup and chose to ignore bad sectors. This backup plan succeeded. However I have checked the disks for bad sectors but there are none and both disks are flagged as healthy. I tried 2 backups today with the Ignore Bad Sector option box both checked and unchecked and both backup plans failed with the following error

Exclude: Files matching mask
Match criterion: *.pst, D:\Temp\acrC82B.tmp,

11 Information 17/06/2011 09:35:15 Pending operation 147 started: 'Creating partition image'.
12 Information 17/06/2011 09:35:15 Locking partition 0-0...
13 Error 17/06/2011 09:35:38
Failed to create volume snapshot.
14 Information 17/06/2011 09:41:17
Failed to create volume snapshot.: User response: O⎂K
15 Error 17/06/2011 09:41:17 Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0x2CBDD167CBCA95A4
Failed to enumerate open files on the volume.

Error code: 0x10C451
Tag: 0x14181C22EF45ADE7
Insufficient system resources exist to complete the requested service

Error code: 0xFFF0
code = 2,147,943,850 (0x800705AA)
Tag: 0xBD28FDBD64EDB8BC
Task 'Simple backup task' has failed on machine

I have collected information using both the Acronis Info Utility and The Acronis Report program. Where should i attach this or should i submit in a case?
I have tried all recommedations apart for deleting /3GB /userva=3030 from boot.ini as these switches are recommended for Exchange.

Thanks,
Aron

ven 17/06/2011 - 11:00
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Commentaires: 4769

Hello Aron,

Thank you very much for the follow-up.

I would recommend the following course of action:

1. For insufficient system resources errors please check this article.

2. For volume snapshot errors you can take a look at this one.

If you are still having issues please contact our Support team directly with the diagnostic information that you collected so that we may conduct a proper investigation.

Please let me know if you need additional help.

Thank you.

ven 17/06/2011 - 12:06
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