Backup&Recovery Server for Linux: Error while mounting the selected backup (0xC40005)

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sudo /usr/sbin/acronis_console -> Mount Image get error:

Error while mounting the selected backup (0xC40005)
Detailes
Module: /usr/lib/Acronis/BackupAndRecovery/mms
Message: Failed to execute the TrueImageMount command 'fuse: mount failed: Permission denied
'.

OR

# trueimagemnt -m /mount/point -f /path/file.tib --index 2; echo $?
17

PS.
Under OS Ubuntu Lucid /CentOS 5 error reproduced always.

What should I do?

lun 11/10/2010 - 19:24
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Commentaires: 3268

Hello Alexey!

Welcome to our Forum, we're glad to greet you here! I understand your concern and will do my best to help you.

There can be several reasons for this issue, and unfortunately it's hard to identify the exact one due to the lack of diagnostic information. Could you please gather

  1. Exact sequence of steps performed
  2. Linux System Report
  3. Logs from var\lib\acronis

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

lun 18/10/2010 - 13:21