Blue screen when backup with Acronis Backup & Recovery 11 Advanced Workstation with universal restore

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello,

When i make a backup with Acronis Backup & Recovery 11 Advanced Workstation with universal restore i have a blue screen on a few computer.

The computers are installed with Windows XP.

But with new computers with Windows 7 and a few computers on Windows XP i don't have this problem. This problem arrives always in 20% in the progress bar.

Somebody have an idea?

Thanks a lot!

mer 23/05/2012 - 12:48
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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The same issue with multiple WindowsXP Sp3 computers.
Updating some device drivers fixes the problem for a while, but BOD comes back after several month.

lun 19/11/2012 - 16:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I would recommend to do a quick check, if you have a SoundMAX audio device in Windows device manager.
Does it help to disable it as workaround? See http://forum.acronis.com/forum/27978

If http://www.nirsoft.net/utils/blue_screen_view.html does not show senfllt.sys (SoundMAX) or snapman.sys (Acronis),
you should check the result after uninstalling the other 3rd party driver before contacting Acronis support direcly.

lun 19/11/2012 - 17:48