BOOT CD issue seeing NAS

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Hi, we have purchased a copy of A, B&R. And cannot successfully restore an image from a NAS.
Here is a chat log of what my consultant gave me. Keep in mind we are looking to have successful image backups for over 30 servers which means if this works we buy more licenses, if not we look elsewhere:
"Eric:
that certainly is not normal, at least the other boot CD was able to actually see the archives there, but was not able to read them
Eric:
we can put (there is poor correlation between the acronis console's view of what folders/files are available to what is actually seen by the OS, the NFS tab can not detect NFS servers, the networking is not started properly but via the route and ifconfig commands it appears to be)
Eric Syren (14:19:05):
note that even after tweaking the nics to get them to work, back on the console the nfs tab still doesn't show anything
Eric Syren (14:20:44):
the local folder tab did find the manually mounted NAS directory, but could only see one subfolder without being able to see the files(archives) there"

We have tried the last 3 boot CD's from the support site, and also the BOOT cd we created on the SERVER we are testing on. It is a Dell PE2850.

It appears your BOOT image doesnt support much of anything in terms of NICS, NAS etc.
I am not going to backup locally as that is pointless.

So we had to manually config but still the NFS tab shows nothing.

thanks
Jason

ven 22/10/2010 - 19:20
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Hello Jason!

Thank you for finding time to open the thread and report about the issue, we really appreciate it! I understand your concern and will be glad to assist you.

I've check our internal resouces and found no mention of any known issue matching your description. So this situation requires investigation. Could you please gather the following information? 

  1. Acronis Info from the problem machine
  2. Wireshark output
  3. NAS model
  4. Share settings
  5. Exact sequence of steps performed

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

lun 25/10/2010 - 18:13
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ok first off, that is all Windows Information. We use RHEL on servers.
2nd, when the system is up and running the O.S., it works fine of course.
So to re-iterate:
The ISSUE is the poor boot/recovery CD. (Basically a bare-metal restore) How do we restore a server when you cannot get to your image on a NAS device?
We have to apparently make a separate RECOVERY CD for every model server we have? And STILL manually use the CLI to see and mount a NAS? Along with manually configuring the NICs etc? If this is the case it is way too time consuming and even then it is still clunky and we have yet to successfully restore an image.

This is the issue. There must be a better way to incorporate NIC drivers and have them identify the NIC at boot and therefore be able to see a NAS device (using NFS) This should come up right in the GUI...

Our particular server we are testing on has Intel Gb 82541GI nics.

Sending the other info to support now.

thanks
--Jason

mer 27/10/2010 - 14:26