Cannot install Backup and Recovery Workstation 10 License Server

Dear Manuel,

Welcome to our Forum, it's nice to have you with us! I entirely understand your concern and will be glad to help you!

Unfortunately due to the lack of sufficient diagnostic information it's hard to identify the exact cause of the problem: there can be several reasons. But I will be glad to look into the problem. Could you please send me

1. Windows System Information
2. MSI log

This data will help us to localise the issue and find an appropriate solution for it.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Hello

I am having same issue and for the last 2 weeks have not been able to install

here is the requested files

michael

i forgot to mention

my installation is a brand new version 10 install

thanks

michael

Dear Michael,

Thank you for your reply and for the information attached, I appreciate it!

According to the MSI log, there was a glitch in the License Server. We can try to resolve it in the following way: 

1. Revoke the license from the LS as mentioned in the solution section of this KB article
2. Add this license back to the LS
3. Reboot the machine that hosts License Server
4. Perform new installation attempt

This should solve the issue. In case it remain, please reinstall the License server, if possible, to any other available machine.

In case the issue remains anyway, please gather Acronis Info from the problem machine + MSI log and send it to me. This data will help us to localize the problem and find a solution for it.

Thank you in advance for cooperation!