Can't figure out how to get system to check for new license after old 2003 server decommissioned

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We shutdown our old Windows 2003 Server that was running the licensing service, and we stopped getting backups shortly after that. We running Acronis Backup & Recovery 10 Update 5. In the Dashboard, there is an alert stating "Failed to check the license for 'Acronis Backup & Recovery 10 Advanced Server'. 21 day(s) remaining until the software stops working." I tried to do a repair earlier this morning, and for some reason, it gave me the extra 21 days before the license expires, even though Acronis has been setup a couple of years.

I've installed the licensing service on this server and imported the licenses, but I can't seem to get this server to look at itself for the license. Can someone help me locate what I need to change?

Thank you.

mar 08/09/2015 - 15:39
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Hello baskervi,

Thank you for your posting! The license check is first performed by the Acronis Agent once its respective service is started. This can be when the Acronis Agent is installed for the first time, or when the machine with the installed Agent is rebooted. After the first check, the Acronis Agent checks for an assigned license in Acronis License Server once a day. If the Acronis License Server is available but there is no license assigned to the Acronis Agent, it will acquire the first available license corresponding to its edition. If the Acronis Agent does not find the Acronis License Server or a license there, it will continue working for 30 days. During this 30 day period, the Acronis Agent will perform the license check once every hour. There will also be a respective warning displayed on the dashboard of Acronis Management Server.

To resolve the issue please proceed with the instructions from the following articles:

Thank you,

mer 09/09/2015 - 08:51
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