Aller au contenu principal

Can't finde the specified archive

Thread needs solution

Hi,

i have got some problems with a client installation.
There is a Windows 2003 64 Bit Server Standard with a full installation of Acronis Backup and Recovery 10 (Server für Windows).
We are getting an error message every morning.

------------------------------------------------------
Typ: Fehler
Datum und Zeit: 10.03.2010 22:55:12
Backup-Plan: SERVER SVR01 komplett
Task: Voll-Backup
Code: 11.863.304(0xB50508)
Modul: 181
Besitzer: acraemer@GEITMANNMT
Nachricht:
Task 'Voll-Backup' fehlgeschlagen: 'Kann das angegebene Archiv nicht finden.
Zusätzliche Info:
--------------------
Fehlercode: 7
Module: 161
LineInfo: 6b233907fd5accce
Felder: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Nachricht: Kann das angegebene Archiv nicht finden.
--------------------'.

But the backup on the RDX Disk is complete.

I hope you can help me.

Kind regards,
Katrin Nichocz

Hallo,
wir haben ein paar Probleme mit einer Kunden Installation.
Windows Server 2003 Standard 64 Bit mit Acronis Backup and Recovery 10 Server für Windows

Jeden Morgen nach der Sicherung haben wir eine Fehlermeldung,
------------------------------------------------------
Typ: Fehler
Datum und Zeit: 10.03.2010 22:55:12
Backup-Plan: SERVER SVR01 komplett
Task: Voll-Backup
Code: 11.863.304(0xB50508)
Modul: 181
Besitzer: acraemer@GEITMANNMT
Nachricht:
Task 'Voll-Backup' fehlgeschlagen: 'Kann das angegebene Archiv nicht finden.
Zusätzliche Info:
--------------------
Fehlercode: 7
Module: 161
LineInfo: 6b233907fd5accce
Felder: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Nachricht: Kann das angegebene Archiv nicht finden.
--------------------'.
Das Backup scheint aber vollständig zu sein.
Leider finde ich keine Einstellung die diesen Fehler behebt.

Mit freundlichen Grüßen und in der Hoffnung auf Hilfe
Katrin Nichocz

0 Users found this helpful

Hello Katrin Nichocz,

Thank you very much for your post. I will certainly help you with this.

This error occurs because our software has difficulties reaching your backup location. Can you please clarify, where do you store your backups?

Is this a local backup plan or a backup policy? Either way, please make sure that you have checked the advanced view check box and under the option Where to back up, provide your access credentials.

If this is a network share, I can recommend checking shared folder permissions per this article from our Knowledge Base.

To troubleshoot this issue further, can you try backing up to a different location?

Do you think you could also try creating a new folder in the same backup location, from which you are getting this error, and try to save the backups there.

Please let me know if you have additional questions.

Thank you.

Hi Anton,

we are storing the backup on Tandberg RDX Drive.
It's a local backup and the account with password is alright. I have changed it to an other user account and its password. But the error is still there.

We want to backup the localpath C: on the RDX device (F:).
After the backup plan there is a backup on the RDX device with correct fielsize and with correct date.
The network share backup runs after the local backup and there isn't an error on the same RDX device. Only after local backup.

I'll check it to backing up to an different location.

Now I'm checking it with a new local backup plan, maybe it's only one setting wrong in the old one.

Thank you.

Hello Katrin Nichocz

Thank you very much for getting back to me.

Can you please try backing up to a different location and also, can make a new folder on the RDX device and try backing up to there.

I am not very sure about the network share, could you please elaborate on this?

I would really appreciate if you could update me on your progress and let me know if you have additional questions.

Thank you.

Hi,

Okay the backup on a different location ends without any error message.
I'm backing up with a new folder on the RDX device in this moment.

Log Files:
LOCAL - Full Backup C: (every day 21:00)
NAS - Backup Network share (every day 23:00)
The local backup and the network backup are independent of each other.

Fichier attaché Taille
23774-87991.txt 6.13 Ko
23774-87994.txt 3.56 Ko

Hello Katrin Nichocz,

Thank you for replying.

Please accept my apologies for the inconvenience. At the moment it is not clear why this issue is occurring, our software still has the same issue with accessing your backup location. I would recommend submitting a support request with the following information.

1. AcronisInfo.

2. Screenshots of the backup plan.

Please let me know if you have additional questions.

Thank you.

hello anton,

are there any updates available on this case? i have the same problem with a customer of ours. also backing up on rdx, getting exactly the same message. we're using 5 circulating rdx-devices, backing up to the root folder of the rdx (just chose the drive letter under local folders). if i try backing up to another folder do i have to create the folder on every single rdx-device? or is there any bugfix available?

greetings and thank you,
stefan meinke

Hello Stefan,

Welcome to our forum and thank you very much for your post.

I will do my best to help you with this issue.

Unfortunately this is a generic error and it can occur under different circumstances, I would recommend to contact our Support team with this report and a description of your steps and backup environment, to get this issue investigated and resolved, I am sorry for any inconvenience.

As a workaround, have you tried creating backups using the Simplified archive naming (Echo legacy mode)? Please check this article for more information.

If you like additional assistance, please let me know.

Thank you.