Can't run scheduled backup Backup & Recovery 10 Workstation

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commentaires: 7

I can't seem to run a scheduled backup task or run it manually. I have build 13544. I get the error under both scheduled and manual attempts:

Failed to run the task: unexpected conditions.
Additional info:
Error code: 110
Module 9
...
Message: Failed to run the task: unexpected conditions.

Error code 65520
Module: 0
...
Message: Logon failure: User account restriction.

According ot Acronis Managed Machine Services I am logged on as .\Acronis Agent User 2

The plan has run weekly as scheduled for 2 weeks then failed to run this last time. As I said I can't even run it manually.

jeu 09/06/2011 - 15:16
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Contributions: 24
Commentaires: 3268

Hello Tim!

Thank you for finding time to report about the issue on Forum. I will be glad to assist you.

Unfortunately due to the lack of sufficient diagnostic information it's hard to identify the exact cause of the problem, but before we proceed with the investigation, I would like to offer you a workaround: 

  1. Update Scheduler as mentioned in this article
  2. Reboot the machine
  3. Should the issue remain, download Acronis Scheduler Manager. Open command prompt (Start -> Run -> cmd); run schedmgr.exe and issue the following command:
    task zap
  4. Recreate the tasks

Should the problem remain, please gather Acronis Info, submit a case with the information attached, and let us know its number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

jeu 09/06/2011 - 18:37