diskmanagement error in B&R advanced workstation

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My OS : WINXP 32bit, sp3 with the latest updates, using Dynamic disks only, connected to a adaptec 2100s raid card. Antivirus and firewall: Mcafee.

I have just installed the trial version of AB&R adv. Ws. The installtion goes through fine, though the following error appears during installtion.
"acronis disk management service not available". This error could be safely ignored according to the forum.

After starting B&R, a windows "connecting to localhost" appears and the first screen is displayed. However no disks are detected. Further clicking on Diskmanagement throws up an error code which does not appear in the support. Subsequently B&R goes into a loop alternating between connecting and error.

I am unable to contact support directly as the webform simply returns to the first page, immdiately after clicking "contact support".

I have also tried Acronis True Image Home 2010, but the trial version says it needs "plus pack" for dynamic disks. Plus pack does not seem to have a trial version.

Can somebody help. I desperately to backup my dynamic disks. Have no idea why I converted it in the first place. Maybe it was just to purchase Acronis :)).

mar 17/11/2009 - 10:07
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Ramesh,

Thank you for posting your question, I will be happy to help.

According to your description, the program has failed to get the exclusive access to the hard drive.  

1) If there is any non-Acronis backup software installed, try temporarily disabling it. See if this resolves the issue. Please also take a look at Compatibility of Acronis Products with HP Backup and Recovery;

2) If there is any antivirus software, try temporarily disabling it. See if this resolves the issue;

3) Download and install Acronis driver update.

You will need to reboot the machine to finish the installation. See if the issue remains. If the issue still persists, could you please clarify the following?

After starting B&R, a windows "connecting to localhost" appears and the first screen is displayed. However no disks are detected

It is not clear, do you receive this error message or the hard drives are not listed in Data to backup window when you are asked to select the disks to backup? Are you able to perform a backup operation? If yes, could you please provide us with the log file of the operation in .XML format? 

- Launch the program;

- Connect Management Console to the Agent;

- Choose the log entry that contains errors;

- Click on the diskette icon Save all to file;

- Specify the location you want to save the file to;

- Attach the log file to your next post and let me know about it via  Private Message.

The trial version for Acronis True Image Home 2010 Plus Pack is unavailable for direct downloading from our web site. To get the access to Live chat service you should go to this page, under Contact us click on the Start here button, select Have questions. From the pop up select TECHNICAL ISSUE WITH PRODUCT. Select Trial Version selection \Select product from drop down box.  Choose LIVE CHAT. The support of the trial versions is available free of charge and is valid for length of the trial. You can contact us via Live chat or via e-mail. 

We are looking forward to hearing back from you at your earliest convenience.

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

lun 07/12/2009 - 11:46
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