Error 1 (408) and 41(307)
Hi,
From the last days I have this problem:
ProtectCommand: Ausführen des Befehls fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 41
Module: 307
LineInfo: e6792a5ee190dd9e
Felder: $module : agent_protection_addon_vs
Nachricht: ProtectCommand: Ausführen des Befehls fehlgeschlagen.
--------------------
Fehlercode: 1
Module: 408
LineInfo: 9418a040040a4e8a
Felder: $module : disk_bundle_vs
Nachricht: Die Funktion ist nicht verfügbar.
I tried disable the AV but I'm not sure what can be?

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Hi, thank you. Yes you are right, there is a problemm, the license server don't exist any more. I'm trying to change it to apply a standalone license, but keeps searching for the old server. Is that possible? (I mean, apply an standalone license?)
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Could you connect to the Agent directly, then go to Options > Machine options from the top menu and make sure Stand-alone management is checked? If no, please check this box -> Agent will be removed from the Management Server (I assume it is currently added to the Acronis Management Server, which is one of the components for centralized management and hence requires Advanced license key and License Server installed). Then assign the standalone license manually as described in https://kb.acronis.com/content/30947#Solution_1_Assigning_License2
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Yes, I checked it's as 'stand-alone' but when I try to change the license keep showing an error connecting to the license server. I also checked the Acronis Managed Machine Service (is running) and restarted the complete server.
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Have you installed the Agent for Windows using the standalone or Advanced installation file? You'll need to re-install the software using one of AcronisBackup_11 installers (without Advanced in the name). You can download the installation file from your account or send me the license key in a personal message (click on Send message on my profile) and I'll give you the direct download link.
The existing backup plans can be exported and imported back after re-installation.
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Hello, great! this will help me because I just have the installation in DE and will be easy in EN :) Now I'm out of office, but so soon how I get the license I will drop you a PM.
Thank you very much
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Hello Hedel,
I've replied to your PM, let me know if any questions or concerns
In case you'll need to install the product in another language, just select the desired language as shown on the attached screenshot.
Fichier attaché | Taille |
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448015-146381.PNG | 24.43 Ko |
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