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error on creating the registry subkeys

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the problem is on a member server win2003 sp2. the program don´t initialize the volumes and give this error. (see attachment)

the log on user is a domain user and member of the local admin group.

the acronis managed machine service runs with this  privileges.

we are using the latest build, 10.0.11105

help would be appreciated

tx

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Hello Kurt,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

The account under which you are running the Acronis Managed Machine Service does not have the appropriate privileges to handle a subkey. We can set them manually, but we need to find the exact subkey we need to modify.

1. Download Process Monitor and run it;
2. Reproduce the issue without closing the utility;
3. Click File ->Save in the main Process Monitor window; please save the file very quickly, this will help to reduce the size of the file;
4. Select All events and save the log file in the PML, CSV or XML format.

5.  - Open Start\Programs\Accessories\System Tools\System Information;
- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";

Send the files to us via PMs. If you are unable to attach the Procmon file to your message, you can upload it to an FTP server (I can generate an account for you on our FTP server if it is necessary).

Thank you.

thanks for the reply.

i opend an acronis support call and already send them  the "system information file".

so let´see....

regards kurt

Hello,

i wanted to ask if the problem has been solved, and if,how.

Please tell me, because i got exactly the same problem and we really need to back up our win 2003 server.

Many Thanks,

Jan Kunz

Thanks for your answer,

but does that mean that you just installed the same version again?

Thanks Again,

Jan Kunz

yes. uninstalled old version. (if you´ ve installed the new build over the old version, same procedure)

restart server.

install new build.

it works....you´ll see........