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error installing agent

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I am trying to install backup and recovery on a 2003 server and the agent install keeps rolling back installation with errors.
Attached is the install log. Any help would be appreciated.

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Hello Jason Hobbs,

Thank you very much for your post. I will certainly resolve this issue.

According to the installation log,

- 1: MSIGEN:TimounterInstallOperation: DeviceDriversInstallOperation::Proceed return error 1072
- 1: MSIGEN:TimounterDriverCustomAction: Proceed of operation 'TimounterInstallOperation' failed with error 1603

the installation most likely fails because the old traces of True Image Mounter Driver cannot be removed from your system.

To fix this, please perform the following:

1. Delete Acronis Backup Archive Explorer manually.

2. Reboot your machine.

3. Retry the installation.

If it still fails, please send me a new msi log so that I can continue assisting you.

Just in case, you can also refer to this article from our Knowledge Base in case of any issues - Analyzing Installation Logs of Acronis Products Based on MSI Technology.

Please let me know if you have additional questions.

Thank you.