Fail trying to perform simple backups

Bump.

In addition, I refuse to pay to talk to technical support for what are flaws in the product. I just received an e-mail in the past few days asking me to renew my maintenance on my Acronis licenses. At this rate, it's not looking good for the renewal if I can't get the software to work to perform simple backups of a Windows 7 computer.

Please help, Acronis.

Bump...again.

Does anyone from Acronis respond to problem reports on these forums?

Very randomly. And very occasionally.

And rarer still that they provide useful support via the forum.

Best of luck.

Response varies from 2 weeks to 2 months - from looking at past replies.

Hello Adam,

I will do everything possible in order to resolve the issue you experience.

The source of the issue is malfunction of Acronis Scheduler, which is a component of Acronis Backup & Recovery. Please do the following to solve the issue:

Download Acronis Scheduler, which is a special utility to update the scheduler service:

- Acronis Backup & Recovery 10; Windows 32/64 bit: scheduler

Extract the downloaded file and run install.bat. The utility will automatically update the service;

See if the issue is resolved. If it is not, then please proceed with further steps:

Reboot the machine;

Recreate the scheduled tasks.

Let me know if you need further assistance.

Thank you.

Thank you for the response. I will immediately try the scheduler fix suggested, and I will report back the results.

While I deployed this fix, I'm unsure if it will resolve the long-term issues on that users machine. B&R 10 has not worked reliably since I deployed this machine a month ago. Since I temporarily installed (and have since removed) Acronis Disk Director to re-size some partitions, things have been at their absolute worst.

I have tried running the registry cleaning tool on the system that I found in this forum, however, the tool doesn't seem to work on a Win7x64 system.

That fix only solved the issue for one run of the newly created backup plan. As soon as I try to schedule that newly created backup plan, or create any backup plan that runs on a schedule, I encounter the same problem.

Is there any escalation point that can be taken, or should I just pitch Acronis True Image after so many years of using/paying for it?

Dear Adam,

Thank you for your comments and for keeping us posted!

I really regret you have faced this issue with the software and be sure we are doing our best to help you. Should you like to contact support directly, you can find the instructions how to do it in .

In case scheduler fix didn't help, we will need to take a closer look at the issue, so I would appreciate if you could  kindly provide us with the following information: 

1. What is the target location you are saving the backup to

2. Screenshot of the incremental backup settings

3. Windows System Information File;

4. Acronis Scheduler Report:
   • Download either the EXE file or ZIP archive;
   • Copy the schedmgr.exe file to the root of your C: drive
   • Click Start -> Run, type in cmd, press OK and issue the following command:

   C:\schedmgr get report >  C:\schedreport.txt 

5. Get Acronis Scheduler Log:

   • Run the schedmgr.exe file by double-clicking it;
   • Enable logging by using the following command:

   set logflags support

   • Reproduce the issue;
   • Acronis Scheduler Log will be named schedul2.log and placed to \Program Files\Common Files\Acronis\Schedule2 

6. It is recommended to turn off logging after troubleshooting by running schedmgr.exe and issuing the following commands:
   set logflags 0
   set lf_registry on

7. Acronis Info from the machine in question

   I would also be grateful if you could kindly specify us the details of the issues faced after installation of Acronid Disk Director - I would like to assist you with this case.

   Thank you in advance for cooperation and patience, will be waiting for your reply!

I have encountered this ridiculous error too. I am NOT prepared to download stupid patch routines from Acronis any more. THEY DO NOTHING. The software is simply utter garbage and I want my money back! The software should just work. I did not pay for beta software. Please refund my money NOW. This is just ridiculous.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Log Entry Details
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Type: Error
Date and time: 7/7/2010 7:00:01 PM
Backup plan: Regular Backup
Task: Incremental backup
Code: 11,863,304(0xB50508)
Module: 181
Owner: Ian@DESKTOP
Message:
Task 'Incremental backup' failed: 'Failed to run the task: unexpected conditions.
Additional info:
--------------------
Error code: 110
Module: 9
LineInfo: 652a61e599f14d6a
Fields:
Message: Failed to run the task: unexpected conditions.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147943727
Message: Logon failure: user account restriction. Possible reasons are blank passwords not allowed, logon hour restrictions, or a policy restriction has been enforced
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0009006E+0x0000FFF0

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

PLEASE REDUND MY MONEY AS THIS SOFTWARE IS RUBBISH!!!!!!!!!!!!!!!!!!

Dear Ian,

Thank you for your comment and for the error message specified.

I completely understand how inconvenient the situation is. I would be glad to proceed with the refund, but unfortunately due to Acronis License Policy for corporate products we can return money immediately only in case

• it's 30 days after purchase period
• there is a technical issue that we cannot resolve

So we're anyway forced to check whether there is any solution for the technical issue. If you wish I can forward your case to the Expert, who will deal with the issue and process the refund if required.

I understand that this policy can be upsetting and inconvenient and will be glad to receive any feedback or suggestion, which will be immediately forwarded to the Management team.

Meanwhile I've checked the log that you've kindly attached... It's hard to say for sure without all the logs, but according to what we have now the issue is related to blank password:

Logon failure: user account restriction. Possible reasons are blank passwords not allowed, logon hour restrictions, or a policy restriction has been enforced

Could you please kindly check in the task whether you're using the credentials of Domain Administrator/Administrator and there is no blank password specified.

Should everything be set correctly, please send us the following information:

1. Acronis Info
2. Exact sequence of steps performed
3. Screenshot of the error

This will help us to identify the cause and find an appropriate solution.

Thank you in advance for cooperation!