Failed to add the certificate as trusted

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commentaires: 3

This is my first post so bear with me. My server is Windows Server 2003 R2 x64 with 8GB ram. I installed all Acronis Backup & Recovery 11 services are running on this one server. No errors on the server during or after setup. All services are running fine. I'm trying to add some computers by IP and I always receive the following error:

Code: 20,250,646(0x1350016)
LineInfo: 0x8D165E86FB81961C;

Module: C:\Program Files (x86)\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
Message: TOL: Failed to execute the command. Adding machine '192.168.99.151' to the management server

Code: 24,641,537(0x1780001)
LineInfo: 0x3EAC2BD32D84C040;

Message: Failed to add machine '192.168.99.151' to the management server.

Code: 24,641,537(0x1780001)
LineInfo: 0x3EAC2BD32D84C028;

Message: Failed to add machine '192.168.99.151' to the management server.

Code: 24,641,537(0x1780001)
LineInfo: 0x3EAC2BD32D84BF57;

Message: Failed to add machine '192.168.99.151' to the management server.

Code: 13,434,892(0xCD000C)
LineInfo: 0x645A5D6DCC57F0B1;

Message: Failed to add the certificate as trusted.

Code: 197,609(0x303E9)
LineInfo: 0x2DB96111A09D9E5F;

Message:

Manual search in Acronis Knowledge Base is available at:
http://kb.acronis.com/errorcode/
Event code: 0x01350016+0x01780001+0x01780001+0x01780001+0x00CD000C+0x000303E9

Any help would be grately appreciated.

ven 09/03/2012 - 14:04
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Martin,

Welcome to our Forum, we're glad to greet you here.

This error usually appears if you've changed user accounts for MMS, ASN and AMS services after installation. The problem gets solved if you add the Users to Administrators group, and reboot the machine.

If the problem remains, or if it's not the case, please gather Acronis Info from the AMS machine, and one of the Agents, and send it to us either directly or to any Forum Moderator via PM.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

lun 12/03/2012 - 06:21
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 3
Commentaires: 3

Thank you for the reply.

This is a brand new installation, no changes made. Also the agents I'm trying to add are computers booting using Acronis PXE so I can image them.

mar 13/03/2012 - 11:35
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Contributions: 24
Commentaires: 3268

Hi Martin!

Thank you for the update. We'll need to review the logs then (still both from AMS, and Agent machines)... Do you mind sending them to me? If you're using PXE server, Acronis Linux Report from it would also be useful.

I'll be looking forward to your reply!

Thanks in advance for cooperation.

mer 14/03/2012 - 15:39