Failed to backup xp virtual machine

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Hello, I have a trouble to backup xp machine (virtual on ESXi server) with ABR10
Advanced Server Virtual Edition (with ESXVirtualAppliance). When I try to launch the backup, after few second log gives me the following error:

--------------------
Error code: 14009
Module: 0
LineInfo: c61573f663f5d6ba
field:
message: The server refused connection
--------------------

So, I found the same problem on windows 7 machine (always virtual), but I solved it with the vmware kb at the following link: http://kb.vmware.com/selfservice/microsites/search.do?cmd=displayKC&doc…

Remove VSS from Windows 7 vmware tools worked well, but the xp machine hasn't VSS and it uses Sync Drive.
Someone have some idea to solve the problem?
Thank You
Giordano

jeu 07/07/2011 - 16:06
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Hello Giordano,

Thank you for posting. I will do my best to help you.

We have a KB article that offers way to resolve the issue with the error message: Creating a quiesced snapshot failed. If it does not help or it is a different problem please contact our Support team directly so that we can troubleshoot and fix it.

Please let me know if you have additional questions.

Thank you.

ven 08/07/2011 - 07:56
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thank you for fast reply, I followed all the Kb steps, but the issue still persist. The Xp machine is a fresh installation, without programs installed. I'll open a case to the Acronis support.

ven 08/07/2011 - 12:03