Failed to deploy backup policies on w2k8 r2
Hello
I newly installed Acronis Backup & Recovvery 10 (build 10.0.12497). Everything works well, exept the deployment of the backup policies on windows 2k8 r2 servers. All the others work well, but in w2k8 r2 following log entrys are made:
Failed to create the backup plan.
Additional info:
--------------------
Error code: 33
Module: 162
LineInfo: a9eb70aa1c10e9c5
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Failed to create the backup plan.
--------------------
Error code: 34
Module: 162
LineInfo: 5ff111dc99e03d81
Fields:
Message: Failed to create the archive.
--------------------
Error code: 640
Module: 64
LineInfo: a1d3981537c6870c
Fields: IsReturnCode : 1, $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Failed to open the metadata directory.
--------------------
Error code: 36
Module: 64
LineInfo: 97675718d2b52ce2
Fields: path : espace-admin\trueimage
Message: Failed to set the logon information for the backup location.
--------------------
Error code: 20
Module: 4
LineInfo: f35f747b3b21faee
Fields: function : WNetAddConnection3W, filename : \\sadm005.espace-admin.ch\images$
Message: Access to the file is denied.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147943726
Message: Logon failure: unknown user name or bad password
--------------------
I checked the Username and Passwort 100 times and connected from the Machine to the Filestore. Everithing works, exept for the deployment. Even a Backup with under same Username works well, if i make the backup plan locally.
please help! Thank you in advance.
Phil
P.S.: UAC and Fierwall are disabled.

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Hi Yana
Thanks for your reply. The Acronis Managed Machine Service is running with a account that has more rights it should have. If i connect directly on the machine with the named account, i have access to the backup storage.
i will try to gather the required infos and send it to support.
many thanks
andreas
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