GetFileInfo call of FileManager failed! ABR 10 Update 3

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On a new installed sever with Windows 2008 Standard Edition server (32-bit, so NOT R2) and Acronis Backup & Recovery 10 Update 3 (Agent build 10.0.12705, latest), I get this error while running a backup with Backup Type file. When I select Backup Type disk there is no problem. But I don't want to select the whole disk, just some specific folders on it.

What can I do to fix this problem? Or is it a bug in the latest build? I used ABR 10 several times before (older builds on other servers) with Backup Type file, but never seen this errors.

See the attachment for the full error message.

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abr10_error.txt 972 octets
lun 17/01/2011 - 12:55
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Edwin!

Thank you for finding time to join us! I appreciate it, and will do my best to assist you.

This error usually appears when one's backing up to the DVD, using the old build (please check this KB article for more details). Since you're using the latest  build, the situation requires investigation. Please gather

  1. Exact sequence of steps performed
  2. Acronis Info

 submit a support request, and let us know its number. This information will help us localize the issue.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

lun 17/01/2011 - 17:55
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I am getting the same error trying to access an iSCSI. I cannot see it in the file tree and the error appears when I type in the assigned drive letter

mer 02/02/2011 - 16:30
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello netlogic dc,

Thank you for finding time to submit a comment.

Unfortunately if the issue's not related to the CD/DVD backup, this error may point onto several different reasons, and the situation will require detailed investigation.

We would appreciate if you could follow these instructions and let us know the case number. This will help us to speed up the resolution process.

Let me know if you have any questions or concerns, I will be glad to address them.

Thank you!

mer 02/02/2011 - 20:55