GFS backup fails instantly

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Contributions: 1
Commentaires: 0

Hello,

I'm trying out the trial version of Backup and Recovery 10 and I have three backup jobs configured for three servers. Each job pulls the data from the server and is supposed to back it up to a NAS device. One job runs fine, but the other two fail with the following error:

Task 'Daily backup' failed: 'Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397e0e
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.
--------------------'.

(followed by)

Unknown error occurred while backing up.
There is nothing to back up.

Error code: 0x40011
Tag: 0xBA19E88DC5FEA00E

(this shows up right before the error)

Access to the file is denied.
Additional info:
--------------------
Error code: 20
Module: 4
LineInfo: bd01591c540a122b
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\DiskBundle.dll
Message: Access to the file is denied.
--------------------

The error code in the log entry is 11,863,304(0xB50508) and the module is 181. Any help is appreciated, and let me know if you need more info.

Thanks!

mer 20/04/2011 - 14:03
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Contributions: 88
Commentaires: 4769

Hello Andy,

Thank you for posting. I will do my best to help you.

These error message do not offer a lot of information unfortunately. I believe the fastest way to resolve this issue is to contact our Support team directly. We offer technical support for the duration of the trial period. Please include the following report. We offer chat and e-mail support.

If you need additional help please let me know.

Thank you.

jeu 21/04/2011 - 08:19
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