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I can't restore, it says: "Unable to verify the license key. The key is disabled"

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Hello, I'm trying to recover a copy of my SO in other machine. I connect to my Acronis licence server correctily. Connect with the local mahine and try to restore de copy. Go to the copy but it says to me "Unable to verify the license key. The key is disabled ", and I can't restore de sistem. What's the problem,please?
Thanks.

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Hello Eloy,

Thank you for your post. I will certainly help you with resolving this issue.

There are multiple reasons for this error message. I would appreciate if you could check this KB article which explains and resolves this problem.

If it does not help, please collect the following report and contact our Support team so that we can assist you with resolving the issue.

Please let me know if you have additional questions.

Thank you.