IRQL_NOT_LESS_OR_EQUAL ***STOP ERROR**

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Blue screen stop error only occurs when I plug in a HP PhotoSmart C3180 USB printer into a Vista Business Dell computer with Acronis Backup and Recovery ver 10 installed. Printer worked fine before B & R install. Cannot boot up at all, not even in Safe  Mode, whilst printer is connected. When printer is disconnected, boot up is normal. Have tried uninstalling and re-installaing B & R software, but still the same result. Any help would be appreciated.

mer 16/09/2009 - 05:11
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I am experiencing the same stop error in Windows XP SP3 and Windows 7 RC1 using Backup and Recovery Workstation 10.  It occurs just after log in (of before if I wait a while before logging in).  A key symptom seems to be that the mouse stop responding once I get to the login screen.  The mouse and keyboard go though a single USB connector.

To the best of my ability I have tracked this down to a recent windows update.  On the windows 7 installation (same machine as Windows XP SP3) I get this error if I install B&R 10 and it goes away if I restore to the point before B&R10 was installed.

The reason I think that this problem was triggerd by a recent windows update is that B&R 10 was working fine, a couple of weeks ago (its taken me two weeks to get to this point) as I have the scheduled nightly backups to prove it.

I am fortunate that the MB I use in my Freenas server is identical to my main PC (Gigabyte P35 DS3R) so I have been able to swap mother boards, processors, memory and powersupplies to confirm that it not a hardware related fault.  I even bought a new hard disk thinking that it was a disk error (but it isn't).

I have tried serveral installs of Windows 7 and the stop error now occurs every time I install B&R 10.  I think this is because there are updates downloaded during the installation process and it is these (which relate to filtering of HID input?) that seem to be causing the problem.

jeu 17/09/2009 - 08:16
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As stated elsewhere on this forum, unplugging the card reader stopped the BSOD at boot. 

ven 18/09/2009 - 07:29
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I'm using latest build 11105.

However, I get

ERROR

The requested URL could not be retrieved

While trying to retrieve the URL: http://ru1.download.acronis.com/sl/xZCxjSaRF6iZIMPfAhXrDrmjlJXqu2YQcJFOS9(TdvA/support/ticket/468/SnapAPISetup.msi

The following error was encountered:

  • Connection to 91.195.23.55 Failed

When trying to download the SnapAPI 468 files.

Any ideas?

lun 21/09/2009 - 01:04
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have followed the advice above and elsewhere.  Windows Xp SP3 now boots and works as expected.  The dual boot installation of Windows 7 RC1 aso boot, howevr, B&R 10 cannot backup because it cannot find any drives.

I have tried uninstalling and reinstalling B&R 10 but get the same result.

lun 21/09/2009 - 08:47
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello all,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

We have released a new build of Acronis Backup & Recovery 10.0 (build #11133).  Please download and install the latest build. You can learn more on how to download the latest build here.

SnapAPI module of version #468 has been implemented for this build.

Thank you.

sam 03/10/2009 - 11:11
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi, I'm having the same stop error I've unplugged the card reader and indeed the BSOD stopped popping up randomly on my laptop, however, it seems like it now happens each time I restart my PC, it takes several minutes and then it crashes again (but only after restart), if I work in safe mode then there's no problem. So if this isn't the card reader now, what could it be? Is it a problematic or outdated driver (as explained in this post: irql_not_less_or_equal) or does it have to do with something else? please help as it drives me nuts!

Thanks,

Marvin.

mar 28/06/2011 - 11:31
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Marvin,

Thank you for posting and welcome to the forum. I will definitely take care of this issue for you.

I would really appreciate if you could get back to me with additional information:

1. Exact BSOD message.

2. Which version of Acronis and which build are you using.

Please let me know if you have additional questions.

Thank you.

mar 28/06/2011 - 12:32
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Anton,

Thank you very much for your quick reply - I appreciate it.
What I did is going back to a windows restore point before this entire issue started and so far (cross fingers :) everything seems to be working fine. I've restarted my PC several times and so far I see no problem. I'll wait a day or two and see that it doesn't come back again...

Again, thanks for your kind support,

Marvin.

mar 28/06/2011 - 13:36