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Mounting image fails - Freeup letters

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I have BR11.17318 but not able to mount an image from an other PC. When selection which partition to mount it saying: 'There are no letters available. Free up a letter and try again'.

I know from other version that you could select the drive letter to use but in this version it's not possible.

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Hello Johan,

Thank you for your post. I will do my best to help you.

We will need to investigate this issue. I would appreciate if you could collect the following report, create a screenshot of the error message and a screenshot of Windows disk management window and contact our Support team directly. The information will allow us to troubleshoot this problem.

Please let me know if you have additional questions.

Thank you.

I am having the exact same problem not being able to mount an image because of the statement "no drive letters available. free up a letter and try again"....any progress or resolution on this.

Thanks,
Steve