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Need help with Panasonic Toughbook

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I am trying to create an image of a Panasonic Toughbook using B&R 10. B&R does not recognize the USB Network adapter in the Toughbook CF-H1 using a CF-VEBH11 cradle.

The cradle network adapter is a "HighSpeed USB Ethernet Adapter" by MosChip

I have tried the Acronis Bootable Media generated by the software and the one downloadable from the website. Neither will see the NIC.

I need to be able to store and retrieve this image on a network share ASAP!

I really do not want to go the BartPE option unless it is the absolute only way!

I purchased B&R 10 because of the Toughbook, as well as some HP thin clients, if B&R can't help then I've wasted a lot of money.

thanx,

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Hello Danny,

Thank you for purchasing Acronis Backup&Recovery 10 Workstation.

Please accept our profound apologies for the difficulties you've experienced.

I'll definitely help you and resolve the issue, but first I need some additional information to investigate it.

Could you please gather AcronisInfo tool output as described in this KB article and then send me a Private Message and attach collected information?

We are looking forward to hearing back from you at your earliest convenience.

Thank you.