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network backup..

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hope I'm on the right forum. Here's what happend to my backup. On a Lenovo T510 windows 7 64 bit when insert the CD and there's no IP at the prompt or can't enter it manually, but on a XP Lenovo T500 an IP was obtain automatacally or I can enter manually.

Back to Lenovo T510 there's no problem with the wireless or wire when I'm in Windows. I can server on line and anywhere else, but when get back to backup I didn't get any IP. Anyone know what my problem was?

thank you, and I appreciated in advance.

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Hello Felix,

Welcome to the forum and thank you for posting. I will definitely assist you.

Most likely this issue is caused by lack of drivers in the bootable media that you are using. I am not sure which build you have, but just in case, I will send you a private message with the latest version (12497). You can always download it from your Acronis web-account also.

If you are still having issues, please collect this report from the bootable media and contact our Support team so that we can properly investigate this problem.

Please let me know if you have additional questions.

Thank you.