network backup crashes the system

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I am running Echo Workstation (latest build, 8353) and am backing up a desktop machine to a drive on another machine.  Both machines are running Vista SP2.  I run full backups weekly and monthly, and I run incremental backups to the weekly file on other days.  About 2/3 of the time, the machine doing the backup crashes during the full backup.  There are no messages generated in the event log.  All I see is the message from the auto resttart saying that windows had an unexpected shutdown.

mer 19/08/2009 - 20:27
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commentaires: 2991

Hello Richard,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

First of all, please make sure that the memory module of your machine is not corrupt as this can be the reason of the issue.

Please download one of the archives depending on what media type you are going to use:

diskette
CD
USB Flash drive

You can find more information on how to burn an ISO image to a CD here and  here

Unpack the archive and create bootable media with the test.

After that boot your PC from the media and memtest will start automatically. When it is 100% completed, create a digital photo of the screen and send it to us. If the memtest doesn't reveal any errors, please provide us with the below diagnostic files via PMS, they will help to find the reason of the issue:

1. Please do the following under Windows environment in order to enable full dumps:

- Open "Start";
- Right click on "My Computer" and choose "Properties";
- Select "Advanced system settings" item;
- Go to "Advanced" tab;
- Go to "Startup and Recover" Settings;
- Choose "Kernel dump" in "Write debugging information" box;
- Close all the dialog windows by clicking OK buttons.

Now, please reproduce the system crash and send us the dumps created. This will allow us to investigate the problem thoroughly.

Please be aware that the %SystemRoot% value is the location of the operating system folder. The default path on a clean installation depends upon the version of the operating system. By default in Windows NT 5.1(Windows XP) and newer versions it is \WINDOWS.

2. - Open Start\Programs\Accessories\System Tools\System Information;
- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
- Send us the saved file.

Thank you.

jeu 20/08/2009 - 10:26
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