Problem with ABR10 Install

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I have a new Vista Business x64 machine.  I had installed my copy of Echo Workstation on it last week.  I then went ahead tried installing ABR10 Advanced Workstation today.  After install completes it requests a reboot.  After reboot I get blue screen of death with "Problem detected...shut down to prevent damage.  IRQL_NOT_LESS_OR_EQUAL".  I was able to restore the PC back to prior state.  Went ahead and did ABR10 install again.  Same result.  Had more difficult time getting restore to work but have finally done it.  Not sure I want to try it a third time.  Any ideas? 

lun 14/09/2009 - 19:22
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Hi there,

i faced the same problem with my Vista64 and also tried the Workaround, but with less success. I deleted the mentioned Key and removed the snapman entries (just wondered why snapman380 didnt occur), but the installer still crashes with BlueScreen. Did Systemcleanup before with Checkup.exe.

Any more ideas?

Greez

Stephan

mer 16/09/2009 - 22:17
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Hello Stephan,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

We have released a new build of Acronis Backup & Recovery 10.0 (build #11133).  Please download and install the latest build. You can learn more on how to download the latest build here.

See if the issue remains. If the issue persists, please obtain the below information and attach to your next post.

Please do the following under Windows environment in order to enable mini-dumps:

- Open "Start";
- Right click on "My Computer" and choose "Properties";
- Select "Advanced system settings" item;
- Go to "Advanced" tab;
- Go to "Startup and Recover" Settings;
- Choose "Small memory dump" in "Write debugging information" box;
- Close all the dialog windows by clicking OK buttons.

Now, please reproduce the issue and provide us with the mini-dumps created. This will allow us to investigate the problem thoroughly.

Please be aware that the %SystemRoot% value is the location of the operating system folder. The default path on a clean installation depends upon the version of the operating system. By default in Windows NT 5.1 (Windows XP) and newer versions it is \WINDOWS.

Thank you.

ven 02/10/2009 - 06:44
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