Problem Backup to RDX Drive HP on Windows 2008

Hello Andrea!

Welcome to our Forum, we're glad you joined us! I will be glad to help you.

Unfortunately due to the lack of information it is difficult to identify the cause of the issue, so this situation requires investigation. Could you please gather the following info:

1. Name and build of the product you're using
2. Exact sequence of steps performed
3. Screenshot of the issue
4. Acronis Info from the machine in question

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!