Regular backup failure
I'm running into an odd issue where one of my backups will run fine for days, then will lock up with two errors, and then stop any other backups from running. The errors are 65520 stating that the handle is invalid, and error code 5, which seems to be refuring to being unable to locate diskbundle.dll. These issues seem to happen mainly on the weekends when I'm not here, so I'm having trouble pinpointing what could be causing these issues. Any help would be appreciated.
Hello Lee, and MT,
Thank you for your comments.
Lee, please first of all make sure you have the latest build installed, we've just released it: build 17437. If you're using an older build, please download the new one from your account, remove the previous installation according to these instructions, and install the new version onto the clear system.
If the the issue remains, we'll need additional information. Could you please send us Acronis Info from the problem machine, and the step-by-step issue description? It's hard to say for sure yet what went wrong, and this information should be able to shed the light into the situation.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you.
I was really happy to install the new releae but that went away really quick
So whats the problem ? Hoping not to spend hours and hours already had enough issues with the old release
ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dd9e
Fields: $module : agent_protection_addon_vs
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 3
Module: 329
LineInfo: 8edc81ea38faba42
Fields: $module : gtob_backup_command_addon_vs
Message: Failed to find the URI of the last backup.
The e-mail that is sent
1 Information 3/21/2012 2:50:03 PM Command 'Backing up' is running.
2 Information 3/21/2012 2:50:11 PM Analyzing partition 'C:'...
3 Information 3/21/2012 2:50:12 PM Pending operation 151 started: 'Creating partition image'.
4 Information 3/21/2012 2:50:12 PM Create Full Backup
From: System Reserved (1-1), NTFS (C:)
To file: "***************
Compression: Normal
Exclude: Files matching mask
Match criterion: *\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752}; ...
Ask for the first media: No
5 Information 3/21/2012 2:50:24 PM Locking partition 0-0...
6 Information 3/21/2012 2:51:06 PM Pending operation 151 started: 'Creating partition image'.
7 Information 3/21/2012 3:02:09 PM Pending operation 148 started: 'Saving partition structure'.
8 Information 3/21/2012 3:02:10 PM Command 'Backing up' has completed successfully.
Task 'Full backup' has failed on machine 'CORPOPS01.molex.com'.
Edit, should probably create a new thread for your issue Data Center. I didn't read the original post until after I had posted.