Reinstalling Acronis on Exchange - Error installing Agent

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Commentaires: 0

Hello,

i am reinstalling Acronis Backup an Recovery Agent on our Exchange, but there comes always the following error in the Log. It seems that not everything is uninstalled. It was unistalled over "Software"!

Is there a tool for uninstalling Acronis complete or do you have any other ideas?

LOG:
----------------------------------------------------------------------------------------------
Property(S): UILevel = 2
Property(S): Preselected = 1
Property(S): ACTION = INSTALL
Property(S): DETECTMSIMAJORUPGRADABLESDONE = 1
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): GSS_SERVICE_USERLIST_POPULATED = 1
Property(S): MsiSuppCustomActionData = C:\DOCUME~1\Administrator.UNIVERSUM\Local Settings\Temp\tmpD.tmp
Property(S): MSICOLLECTSHORTCUTSDONE = 1
Property(S): SOURCEDIR = C:\DOCUME~1\Administrator.UNIVERSUM\Local Settings\Temp\1\E27D51AC-24A7-4450-8883-A382B5F05A05\
Property(S): SourcedirProduct = {90859A61-C317-48B9-8E31-4B742611FD19}
Property(S): ProductToBeRegistered = 1
MSI (s) (24:7C) [15:31:39:751]: Note: 1: 1708
MSI (s) (24:7C) [15:31:39:751]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (24:7C) [15:31:39:751]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (24:7C) [15:31:39:751]: Produkt: Acronis Backup & Recovery 10  Agent -- Die Installation ist fehlgeschlagen.

MSI (s) (24:7C) [15:31:39:751]: Cleaning up uninstalled install packages, if any exist
MSI (s) (24:7C) [15:31:39:751]: MainEngineThread is returning 1603
MSI (s) (24:54) [15:31:39:861]: Destroying RemoteAPI object.
MSI (s) (24:C0) [15:31:39:861]: Custom Action Manager thread ending.
=== Protokollierung beendet: 3/23/2010 15:31:39 ===
MSI (c) (30:5C) [15:31:39:861]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (30:5C) [15:31:39:861]: MainEngineThread is returning 1603
=== Verbose logging stopped: 3/23/2010 15:31:39 ===
----------------------------------------------------------------------------------------------

Kind Regards
Fischer Steffen

mar 23/03/2010 - 14:43
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 24
Commentaires: 3268

Hello S.Ackermann!

Welcome to Acronis Forum and thank you for finding time to report about the issue!

I have searched our tools and found out that you have already submitted support case and even provided us with the *.msi log - thank you very much! We really appreciate your cooperation!

I have carefully checked the information attached and found the following error: 

1: MSIGEN:MsiVSSInstall: Registered VSS provider (C:\PROGRA~2\COMMON~1\Acronis\SnapAPI\snapapivss.dll), error 1
MSI (s) (F0:94) [16:10:21:884]: User policy value 'DisableRollback' is 0
MSI (s) (F0:94) [16:10:21:884]: Machine policy value 'DisableRollback' is 0
Aktion beendet um 16:10:21: InstallFinalize. Rückgabewert 3.

This error point on the disabled service, required for the installation. I assume you have German Windows, so I would appreciate if you could kindly check whether the following services are started (you can find them by pressing "Win+R" keys and entering the following command "Services.msc"): 

  • COM+-Systemanwendung
  • COM+-Ereignissystem
  • Distributed Transaction Coordinator
  • VSS

(Should you have English Windows installed, please check: Volume Shadow Copy, COM+ System Application, Distributed Transaction Coordinator, COM + Event System).

This should resolve the issue faced.

Should the problem persist, we will need to take a closer look at the issue, so could you please kindly provide us with the following? 

Please kindly send us the files created - this information will help us to identify the cause and provide you with an appropriate solution.

I would appreciate if you could kindly keep us updated regarding the case, so that we could provide you with further assistance if required.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you in advance for cooperation! Looking forward to hearing back from you.

mar 23/03/2010 - 16:39