remote agent installation failed

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Hi,
we are using ABR10 in a active directory. On some machines, the remote agent installation failes, on some machines it works. The only message if it failed is "Installation fehlgeschlagen" (in german) wich means: installation failed. We cannot find more information about the problem, it comes immediately. When we start the connection check one step before then we get "Verbindung fehlgeschlagen" wich means "connection failed".
All clients are running Windows XP SP2 or SP3 in german, the server is running under windows2003 and the build number is 10.0.11133. Windows firewall is disabled and for testing we stopped TrendMicro Officescan.
What can we do to make the remote install work on all machines?

thanks

mer 11/11/2009 - 08:15
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Commentaires: 2991

Hello Mario,

Thank you for posting your question, I will be happy to help.

First of all, I would like to mention that we have just officially updated our Acronis Backup & Recovery line of products to the new build under the number of 11345. It's more than just an ordinary patch - when working on this update we focused on bringing in new features while another team worked on patching the issues reported to us by our customers. For more information on the improvements we've introduced in this build you can refer to this page.

I also want to mention that our QA team has been a huge part in making sure the quality of this release is top-notch and this build is another step forward in terms of product quality and stability. Our customers' issues and feedback were the main focus of the whole team and even though some of the fixes were scheduled for further product updates, this particular release came up as a very solid and reliable piece of software we're feeling very optimistic about.

Please log in to your account on our web site to download the installation file. You can learn more on how to download the latest build here.

After that to perform the remote installation please check the following settings:

1) Make sure that the following options are Enabled/Disabled on the Agent machine, i.e. the computer you are installing the Acronis Backup & Recovery Agent to:

NOTE: Depending on what Windows version your Agent machine is running, either or both of the below options may not be there.

- The Control panel -> Folder options -> View -> Use simple file sharing option must be Disabled

- The Control panel -> Windows Firewall -> Exceptions -> File and Printer Sharing option must be Enabled

2) Make sure to use a user profile that has the Administrator and Backup Operator rights on the target computer for remote installation of the Acronis Backup & Recovery Agent and/or establishing a connection to the already installed Acronis Backup & Recovery Agent.

3) Whenever the program prompts you for user credentials, make sure to always specify the username in the form of computer name\username for local user profiles or domain name\username if you are using a domain Administrator account.

4) Try specifying the IP address of the target computer instead of its DNS name when trying to perform a remote installation of the Acronis Backup & Recovery Agent.

If the IP address works and the DNS name doesn't, that means the computer name can't be resolved properly and you should double-check if your DNS server is configured properly.

5) Don't forget to disable temporary your Firewall. Or just make sure that Firewall is set up properly. The components of Acronis Backup & Recovery 10 use the following ports/addresses for communications.

- TCP port: 9876;

- TCP port: 25001 for remote installation.

If this doesn't help, please obtain msi log file and attach to your next post. This file is available at the bottom of the program window that appears after the installation failure. This information will help me to investigate the issue thoroughly and provide you with a possible solution. Or you can investigate the issue by yourself, please see this article for more information. 

Please let us know the results, we are looking forward to hearing back from you.

Please let me know if the provided information is not clear or if you have any other question. 

Thank you.

mer 02/12/2009 - 07:28
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 0
Commentaires: 1

Dear all,

I'm having problem while installing the agent ABR10 remotely.
I installed ABR10 on my PDC AD server W2k3, and i want to install the agent on my file server remotely, but always fail.
could you tell me how to solve this problem?? (log attached).

Regards,

lun 06/09/2010 - 07:59
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Contributions: 24
Commentaires: 185

Hello Tommy Budiarto,

Thanks for posting on our forum.

Let me help you with this problem.

Basing on the log provided your serial number could not be validated. Can you make sure you have installed license server and added serial number to it? I suggest you to download Installation Guide which describes step-by-step installation of the product you have. It is available here.

Please let me know if that helped to resolve the problem.

Should you still experience the same problem feel free to respond to this thread.

Thanks,

Andrey.

lun 06/09/2010 - 14:11
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.