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[RESOLVED] Backups Cause Entire Server to Freeze

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I am using Acronis Backup & Recovery 10 Update 3 Build 10.0.12705 and randomly the backup is causing my server to fail and become unresponsive, its as soon as the backup starts the server basically goes offline, I go to the server and it has Ctrl Alt Del on the screen I press ctrl Alt Del and it changes to a blank screen and thats as far is it goes.

I set the backup to start at 2am this morning and the server went offline at "Server has not checked in since 2:03:02"

Server is an HP DL580 Windows 2008 Enterprise Server X64

The Last log in the backup as per the attached Log is Locking partition 0-0...

Anybody an idea what could be causing this?

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log.xls 26.5 Ko
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Hello Nizzy,

Thank you for using Acronis software. I am happy to help you to solve your problem.

I recommend to upgrade to latest available build 13762 that fixes many problems. The used build is very old and should not used any longer. You will find instructions, how to update in this article from our knowledge base.

Please let me know if you have additional questions.

Thank you.

Peter,

thank you for the information, ill update to the latest build and let you know how i get on.

Thank You

Peter,

thats me updated to the latest build, do you suggest I continue with that to see how the backups go?

my main problem is its always been very varied it works for days or sometimes weeks then does it again.

Thanks

Hello Nizzy,

Thank you for your reply.

When update is finished and the backups are running, I will suggest to close this thread. 

If you then run into a new issue, you are welcome to open a new thread.

Do you agree with this?

Please let me know if you have additional questions.

Thank you.