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Scheduled backup plans dissapear after short time

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I have several Win XP boxes that have B&R 11 loaded on them and all are scheduled to run a differential backup every night. After a week maybe 10 days of flawless backups, I see that some are not backing up anymore and go to each machine only to find that all that is left of the backup plan is the retention policy. I then have to delete the retention plan and set up an entirely new backup/retention plan.

The only error I get in the log is that "A backup hasn't ran in X days"

Any clues?

Also, some machines will not accept the update that came out in march. It errors saying "This version is not supported on this operating system." Odd....

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Got the same problem not only on XP machines. I just modify the schedul (1 second later) and store the plan. Then it works for another couple of days... ;-)

So it will hold the backup plan just by changing the schedule without having to set a whole new plan/schedule/retention policy up?

i get this too on all backups on sbs2011 box. up until very recently they all ran fine. another nice surprise to deal with...

Hello Mark,

thanks for using Acronis Software.

First I will suggest to use the latest build of your Product. You can download these from your Account on the Acronis site. You will find more information about, in this article.

If this doesn't help, please collect this information and contact Acronis Support:

  • In the Acronis Management Console, click on Help -> Collect System Information, and store the created ZIP Archive. If this fails for any reason, you can use Acronis Info Utility instead.
  • In the left Navigation tree, go to Logs, click into the log field and Save all the log entries to a file. More Information, you will find in the Web Help.

Then please contact Acronis Support. 

More Information:

If there is anything else, we can do for you, please let me know. 

Thank you.