Some general Issues, plans getting stuck, not able to stop, requirement to reboot, etc.

Hello Aaron!

Welcome to our Forum, we're glad to greet you here! I entirely understand your concern, and will be glad to assist you.

The issue you report looks like related to the Scheduler glitch, though I cannot say for sure due to the lack of investigation information. Before we proceed with gathering the diagnostic data I would like to offer you a solution that may solve the problem. Please follow the below instructions: 

1. Update Scheduler as mentioned in this article
   In case the issue remains: 
2. Download Acronis Scheduler Manager. Open command prompt (Start -> Run -> cmd); run schedmgr.exe and issue the following command:
   task zap
   This will erase all traces of the tasks.
3. Reboot the machine
4. Recreate the tasks

This should resolve the issue faced.

Should it remain, please gather Acronis Info, then contact support directly with the information attached, and let us know the case number - we would like to make sure it's handled in a proper way.

Huge temp file in the C: drive is a snapshot our product takes in order to start the backup. For detailed description of the snapshot process, see SnapAPI. You actually can modify its size and location. Here you can find the instructions regarding what and how the registry key should be edited for changing the size, and how to move the snapshot creation to any other suitable folder.

This is important for us, and I would appreciate if you could kindly keep us posted regarding this situation.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

I am having the same issue. Tasks get stuck at certain percentage and the only way to get them back up is to reapply the policy or recreate the task. The tasks then hang in the AMS server list and there is no way to delete them except going to the underlying acronis_cms database. (BTW, is it safe to delete the hung tasks from the Task table where STATE = 4? I found no other way to get rid of the ghost tasks).

This is happening all the time and becoming a major annoyance.
Is there a way to stop the tasks in command line somehow without recreating the tasks as mentioned in the above solution?

Hello Ian!

Thank you for your question!

You can stop the tasks from running by stopping the Scheduler. It can be done from the Windows Task Manager by ending the process tree of schedul2.exe processes

After that you can update the Scheduler as mentioned here, and check whether the issue remains. Task recreation is a last resort in this situation, and performed in case the update didn't help, and some registry glitch is still stuck and preventing the product from functioning normally.

We would appreciate if you could kindly keep us posted regarding the issue state.

Should you need anything else or have any questions - let us know, we will be glad to help!

Acronis,
I have 10.0.12708 version of your Acronis Backup & Recovery 10, is this scheduler update included in this version of your product?
Just had a look to instruction how to install it - please provide solution for this problem that will not force me to recreate backup tasks. Because of your software is working very slowly it takes whole day to recreate 12 tasks, what if I will have 30 machines?? Will I have to spend a week to recreate all tasks? Who will pay for that?

Hello Grzegorz,

Thank you for your comment, I will be glad to address your question.

We constantly update the content of our articles, and the Scheduler update mentioned above will also suit the latest version of the product. 

It's not always necessary to delete all tasks - you can remove just the fault one: 

1. Run schedmgr.exe and issue this command
   get list
   It will provide you with the list of tasks you have
2. Find the one you need to delete and enter the following command:
   task [task_number]
   This will get you to this task menu
3. As soon as you are in the task menu, enter
   Delete
   and the task will be removed

I would also like to mention that the product shouldn't work slowly, and we would like to check what exactly is happening in order to make sure that the functionality of the product is not affected, and your data is protected. Could you please gather Acronis Info, submit a case with the information attached, and let us know it's number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Hi Yana,

Thank you for your description.
I have a ticked opened regarding my issue [Case 01052404] and currently I'm waiting for solution (I provided all logs, traces, screenshots etc.).

Dear Grzegorz,

Thank you for your follow-up! I really appreciate it.

I've checked the case, and can see that it's being forwarded to the next level of support, and currently is in production. I  have sent a follow-up request to the Management team, they will make sure you receive the replies and solution in the appropriate time frames. I will keep tracking the case as well.

Please don't hesitate to let us know in case of any procrastination with the reply from the Experts team, or if you have any additional questions or concerns - we will be glad to help!

Thank you!

Yana,

Thank you for your effort, together with your support team we set a review date for 14th of March. Hopefully we will get some good news.