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Superloader 3

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I have a Quantum Superloader 3 on Win 2003 Enterprise. I can't get it to work correctly. It loads the tape ok, but then prompts "no media available. insert blank media". I do not see Superloader 3 on the compatability list. Does this not work with Acronis B&R 10 ?

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Hello Terence,

Welcome to the forum and thank you for posting. I will do my best to assist you.

According to our internal resources there are no known issues with Superloader 3. I would recommend the following workaround:

1. Please try going through this KB article - Troubleshooting Issues with Tape Devices.

2. If you are unsuccessful, please collect the following report and contact our Support team directly so that we can resolve this issue.

Let me know if you have additional questions please.

Thank you.