Tower of Hanoi Cleanups not deleting old archives

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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ABR10 Workstation 10.0.11639 Tower of Hanoi 5 levels has been running for two months without deleting the old archives. Four full archives have been kept with all the Differential and some Incremental archives. The cleanups appear to run normally and terminate without errors. What is wrong?

The archives are password protected.

sam 03/07/2010 - 00:04
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Alan!

Thank you for finding time to open the thread regarding this issue! I completely understand your concern and will be glad to assist you!

This issue could've been caused by several reasons. Unfortunately due to the lack of diagnostic information it is hard to identify the exact cause, so I would appreciate if you could provide me with the following data:

  1. Acronis Info
  2. Exact sequence of steps performed
  3. What happens when you try to run CleanUp task manually

This information will help us to identify the cause and find an appropriate solution.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you in advance for cooperation.

mar 06/07/2010 - 15:06
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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1. AcronisInfo File attached to PM.
2. There are no manual steps performed. The backups are running automatically.
3. The CleanUp Task runs to completion without deleting any archive files from the vault and with no errors reported.

How many Full backups should a 5 level HOT scheme keep?

mer 06/10/2010 - 20:50
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Dear Alan,

Thank you for your message and for keeping us posted, I appreciate it!

I'm sorry to know that the issue persists. I've checked our internal resources and found out that Clean Up task issue was resolved in the latest 12457 build. Could you please kindly install it after downloading from your account, Name backup files using the archive name, as in Acronis True Image Echo, rather than auto-generated names (see User's Guide p. 124) and check whether the issue persists?

Should it remain, please regather Acronis Info, backup settings screenshots and how Cleanup task proceeds if started manually.

Thank you once again for cooperation and patience, I really appreciate it.

mar 12/10/2010 - 12:35
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello!

I'm facing the same issue with ABR 11.5.32308. Only difference is that clean up job usually never ends or takes really while to end (e.g. 9 hours). However in any case nothing is cleaned up. Is there any solution available? Should I send you Acronis info?

Have a nice day!
Jan Kuchař

mar 11/06/2013 - 09:52