Validation Task Hangs - Requiring Reboot
Hi,
I'm having a problem with ABR 10 (10.0.12703) validation task hanging only when running within a backup plan, but no problems manually. Within the backup plan, the backup task completes no problem, so does the clean-up task, but the validation task shows "running 100%" and never finishes. I am unable to stop the task and have to re-boot my PC in order to reset things.
The dashboard shows a failed task, but when I click on "show tasks" nothing shows up.
The log file shows "unable to rename file" and "the specified file does not exist" errors when the validation task hangs.
Strange is that the validation runs several times, I'm assuming it is validating every one of the backup files that are kept. I'm keeping 3 days of backups automatically using the cleanup task. Why do they need to be verified several times? I would like to only verify the last one created.
Getting back to the validation hanging. The first validations complete successfully, but the last one hangs and produces the error messages. Is it possible that the program is trying to validate a file that was deleted during the clean-up task?
Another strange thing is that a backup plan is trying to run at 6:00 am, even though it has been deleted days ago and doesn't show up on the backup plans page anymore.
Any ideas?
Thx,
Mike
Thanks Anton,
After my post, I deleted all backup plans and waited overnight. Well, at 6 AM a phantom backup plan started and failed validation because it couldn't find a file. Funny thing is that it succeeded in creating a backup, with a name I had deleted several days ago. Obviously, there is something corrupted somewhere, so I now uninstalled Acronis. I will reinstall the program hoping that will resolve the issue.
Mike
Hi Mike,
You are most welcome.
To avoid such drastic steps as re-installing the whole program, please try this workaround. You can use our schdmgr utility to list and then delete unwanted "ghost" tasks.
Please check the section - Unregistering a separate missing task in this article and if you run into any problems, please let me know.
Also, in order to reduce validations time you can try setting the validation option to last backup only instead of the whole archive.
Thank you.
Hi Anton,
Drastic, maybe, but I've learned that reinstalling software is at times much faster than trying to troubleshoot and repair software or waiting on external support (that includes Windows OS).
Okay, having said that, it didn't work in my case. I have uninstalled and reinstalled ABR, deleted all tasks with task zap, cleared the required application data folders and recreated backup plans. The first scheduled task worked fine, the second one hung as previous, same basic error messages. Something along "Unable to rename file" and many times "the specified file does not exist".
Your initial suggestion to contact support didn't work for me, keep going in circles coming back to FAQs and this Forum. Apparently there is NO support unless you pay for it. I paid for the software and expected it to work as advertised.
Since I can't send the report anywhere anyhow, I guess it doesn't matter that the AcronisInfo.exe report does not work. It keeps encountering a problem and needs to close. I was hoping to see something obvious in the results that I might be able to fix.
I will go through the whole process of deleting plans, zapping tasks, manually clearing directories and recreating the plans one more time. This time I will also delete all previous backups and personal vaults trying to start with a clean slate.
I have already invested many hours going through the above steps, learning how to use cryptic command-line utilities, rebooting my computer, reading help files, FAQs and forum messages from users in similar situations.
The thing is that I'm starting to lose faith in the ability of your product to provide reliable protection for my system and data.