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Vanishing credentials in FTP Vault

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I'm currently evaluating Acronis Backup and Recovery 10 before purchasing. Here is my situation...

Install Acronis Backup and Recovery 10 - Check
Proceed to create new Personal Vault - Check
Set Personal Vault Path to remote FTP Server - Check
Wizard Checks Vault, asks for username/password - Check
Click OK to finish creating Vault - Check
Verify Vault - Check

Close Acronis and Reopen, attempt to view Vault or submit Verify job - FAIL

No matter what I do as soon as i close Acronis and reopen it, the vault credentials default back to anonymous!!! I've tried clicking "Change User" and updating the FTP credentials which is suscessfull but the moment i close the management console and reopen...poof back to square one!

I've replicated this error on 5 other machines - all are running Windows XP Pro and are fully patched. My FTP server is FileZilla if this matters but i doupt it.

Any ideas?

0 Users found this helpful

Hello John Mayovsky,

Thank you for your post. I will do my best to help you with this.

Please make sure that you are using the latest build of our software, currently it is 11639. If you are experiencing the same issue, please submit a support request with a detailed description of your steps and an AcronisInfo report from your machine.

Let me know if you have any other questions.

Thank you.