VCenter Integration

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I'm having a couple of issues with the VCenter Integration for Acronis Backup & Recovery 10 VE build 11639.

Under VCenter's Annotations, the Last Backup does not contain correct information.

On many of my VMs, it says: 1/1/1970 (see 1.gif), although the date of this particular backup in the vault is 6/14/2010. What's up with that?

On another VM, it says: 7/12/2010 7:34:16 PM (see 2.gif), however the backup was at 3:34PM. The ESX Virtual Appliance shows the correct time and time zone. What do I need to do to have it show the correct backup time?

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2.gif 4.39 Ko
lun 12/07/2010 - 19:56
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Mark!

Welcome to our Forum, it's nice to have you with us! I understand your concern and will be glad to assist you!

Unfortunately it's hard to say for sure what went wrong, so this situation requires investigation. But before we proceed with obtaining the diagnostic information, could you please check the synchronization both on AMS and vCenter? This may be the cause of the issue and fixing it may resolve it.

Should the issue persist, please gather the following information:

  1. Acronis Info from the host machine
  2. Virtual appliance logs

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

mar 13/07/2010 - 14:16
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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AMS and vCenter are syncing correctly.
(see AcronisInfo.zip)
(see, and you'll have to rename ApplianceLogs.zip to ApplianceLogs.tar.gz -- your system will not allow me to upload .tar.gz files)

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mer 14/07/2010 - 19:32
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Dear Mark!

Thank you for your comment and for the information provided, I really appreciate your cooperation!

I've carefully checked the logs, but it looks like I have to show them to the Experts team as well. Right now I'm going to create a separate case for you and forward it to Tier2 (you will receive an e-mail notification, replying to which you'll be able to reach our Experts directly).

I'm really sorry for it's taking so long to find out the case and provide you with the solution, but be sure I will do my best to speed up the process and make sure that you're assisted in a best way.

I'll keep tracking the case, and will update you as soon as I have any news. Meanwhile as we're waiting, maybe there's anything else I can help you with? 

Thank you for understanding, patience, and cooperation, I really appreciate it.

jeu 15/07/2010 - 05:40