Virtual Machine Error

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Hello,
Under acronis console all the Virtual machines are gray when removing acronis agent on the virtualization software (vmware) and when reinstall it. the Virtual Machine creating and removing automatically without intervention.

Merci

ven 27/08/2010 - 15:02
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Hello Youssef,

Welcome to our Forum, it's nice to have you with us! I understand your concern and will do my best to assist you.

Unfortunately due to the lack of information it's hard to identify the exact cause of the issue, so this situation requires investigation. Please gather the following information:

  1. Exact sequence of steps performed
  2. Virtual appliance logs
  3. Acronis info from the host machine
  4. Screenshot of the issue

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

lun 30/08/2010 - 17:55