When will Acronis fix the agent installation missing file "timntr_2k.sys" problem?

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I have read the few posts and workarounds for this issue. Even with a clean install where this driver file does not exist, I still can't install ABR10 agent without this error. I have no problem getting past this point using the file from another computer with Acronis True Image Echo Workstation installed. My question is if this driver file is provided by Acronis, why can't they fix there installation problem? They stated build 11345 is service pack 1, but they still have installation errors 6 months after product rollout. I have multiple PCs and this installation error happens on every one. Anyone care to comment on this issue in depth?

ven 08/01/2010 - 02:37
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Hello,

Thank you for posting your question, I will be happy to help. Please accept our apologies for the delay with the response.
The issue may occur when you are installing the product on the machine that has traces of previous installations of Acronis True Image or Acronis Backup & Recovery 10 or a third party software influences the installation. 
We are aware of the issue, and we are working to fix the issue. The update will be implemented for the future releases. 
Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 
Thank you.
ven 26/02/2010 - 08:41
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Even with build 12497 its a problem. I have no trace of older installation of Acornis on the system. What excatly trigger this problem on a XP system?

mer 03/11/2010 - 19:05
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Hello Stefan!

Welcome to our Forum, we're glad to greet you here! I will be glad to shed the light onto the situation.

There are several possible reasons for this issue, the main cause are the drivers of the previous product installation. Even in case you're sure there's nothing left, I'd advise you to follow these instructions to solve the issue.

Should the problem remain, please gather MSI log and Acronis Info from the problem machine and  contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

ven 05/11/2010 - 17:52