Windows Agent Installation failed with error 1603

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Hi

i have some problems to install the windows agent on some machines, i got on all servers this error message

Property(S): MsiSuppCustomActionData = C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\tmp8533.tmp
Property(S): MSICOLLECTSHORTCUTSDONE = 1
Property(S): LicenseServerCheckResult = 2
=== Protokollierung beendet: 11.03.2010 21:59:55 ===
MSI (s) (90:E4) [21:59:55:305]: Note: 1: 1708
MSI (s) (90:E4) [21:59:55:305]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (90:E4) [21:59:55:305]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (90:E4) [21:59:55:305]: Produkt: Acronis Backup & Recovery 10  Agent -- Installation fehlgeschlagen.

MSI (s) (90:E4) [21:59:55:305]: Das Produkt wurde durch Windows Installer installiert. Produktname: Acronis Backup & Recovery 10  Agent. Produktversion: 10.0.11345. Produktsprache: 1031. Erfolg- bzw. Fehlerstatus der Installation: 1603.

MSI (s) (90:E4) [21:59:55:305]: Cleaning up uninstalled install packages, if any exist
MSI (s) (90:E4) [21:59:55:305]: MainEngineThread is returning 1603
MSI (s) (90:A0) [21:59:55:321]: No System Restore sequence number for this installation.
MSI (s) (90:A0) [21:59:55:321]: User policy value 'DisableRollback' is 0
MSI (s) (90:A0) [21:59:55:321]: Machine policy value 'DisableRollback' is 0
MSI (s) (90:A0) [21:59:55:321]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (90:A0) [21:59:55:321]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (90:A0) [21:59:55:321]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (90:A0) [21:59:55:321]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (90:A0) [21:59:55:321]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (90:A0) [21:59:55:321]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (90:A0) [21:59:55:321]: Restoring environment variables
MSI (c) (FC:4C) [21:59:55:321]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (FC:4C) [21:59:55:321]: MainEngineThread is returning 1603
=== Verbose logging stopped: 11.03.2010 21:59:55 =

Any ideas how to solve this message?

regards
Olly

jeu 11/03/2010 - 21:29
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 Hello Oliver,

Thank you for posting your question, I will be happy to help. 
Could you please attach the entire log file of the failed installation? Could you please also clarify the exact title of your program? 
We are looking forward to hearing back from you at your earliest convenience. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
Thank you.
ven 12/03/2010 - 11:40
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 17
Commentaires: 2991

 Hello Oliver,

Thank you for the provided information.

According to the log file, the program fails to detect the licenses properly.

Since I am unable to find your product keys in our database and the hardware configuration is unclear, I suggest you to contact our Live chat service, it is the fastest way to solve the issue. 

Please register the licenses under your account to get the access to Acronis Customer Service. After that go to this page, under Contact us click on the Start here button, select Have questions. From the pop up select Technical issue with product. Select FULL Version selection \Select product from drop down box.  Choose Live chat.

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

lun 15/03/2010 - 08:24
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