Workstation 10 Universal Restore: Too many problems, possible refunding?

Hello Marco!

Thank you for finding time to open the thread and share your experience with us.

I sincerely regret that you had a bad experience and would like to help you with the case. I have carefully checked our internal resources and found just one case opened by you with support, and it is related to refund question. We would like to review the rest of the cases where you contacted our live support in order to have all the details of the issues faced and suggestion offered. Could you please specify it to me? 

I completely understand your concern and would like to assure you that our utmost concern now is to resolve the issue that you experience to your complete satisfaction. We would appreciate if you could kindly give us a chance to investigate the issue and find a solution to it, though I will entirely understand your decision on case you prefer not to proceed with investigation.

I regret to inform you that selling the license from ebay or amazon is against the License Policy of Acronis Company. Still I'm quite positive that there are no such issues and inconveniences that we cannot resolve.

I would appreciate if you could let us know your decision so that we could either proceed with investigation or refund discussion.

Thank you in advance for cooperation and understanding!

Hello Yana,

I have two license, maybe on the older one you can see some conversations with the live support. On the newer one should be one discussion which is not already solved and the first point on my following list of current issues:

1. Windows 7, newst build: Acronis don't delete files in Izam and by the time the folder take hungreds of 200MB files on the !system drive!
2. Windows 7, newst build, XP Pro, newest build: Backup task starts, runs, ended, but the status of 100% doesn't go back to beginning and I have to restart the computer.
3. Windows XP Pro, newst build: One daily backup task show "waiting" for days... another one delete sub backup tasks by itself without any further information, i.e. inkremental backup task. Acronis live support offers the idea to reinstall acronis backup schedular. exe. However, in doing this, please take into account that I have to set up all my complex backup task (24) again and there is no chance to export/import configuration files!!!
4. Windows XP Pro, newst build: Acronis got problems to connect to network volumes. I already update login informations, save login.cmd and logut.cmd files before and after backup task. At least I reinstall Acronis and have to newly set up all backup tasks. After a couple of days, same problem come around... never ending.
5. Windows 7, newst build, XP Pro, newest build: Email notification don't work. All email setting are ok, I got a testemail, however, after saving backup task and getting an error, no email notifications are delivered.
6. Windows 7, newst build, XP Pro: I got so many installing problems. For example, Acronis can't install mms.exe or can't close exporer, traymonitor and after kill the process in task manager, the computer hang. I try to unpack all files and install programs step-by-step... I test an installation on another computer, a fresh new vm without anything and have same problems...
7. Windows 7, newst build: After starting a backup RAM will increase slowly to maximum of 16GB!! No more operations are possible on this maschine. After restarting the computer, same issue... Even if I stopp all backup tasks, the task manager shows the engine is working, after severall process kills, i solved the issue to the next start.
8. Windows 7, newst build: After starting a backup, other computers cannot connect to network volume on this host. You can see all shares, but don't connect to them and see folders in there. They have to restart get access to folders. (I already try to update the stacksize, but doesn't work)
9. XP Pro, newest build: If i get an interaction request to a new problem and like to click a button, the computer hangs for a while...
10. Windows 7, newst build, XP Pro, newest build: Daily backup plan stops without any notifications. After some days, you can see the last start time for a daily backup was a number of days ago.
11. XP Pro, newst build: Sometimes I get an error like Acronis cannot find mms.exe, I repair the installtion but this wouldn't help...

As you can see, there are several problems, maybe with just one behind, however, I already study comments, the knowledge base and ask for live support without any solutions. It takes me hours to solve a problem while the next one will come up.

I don't know if following details may help you...

Test Maschine:
Virtual M., XP Pro SP3 32bit, Acronis Workstation with Universal Restore, all Windows updates, Sophos and no more programs, Intel Xeon 5680 6-cores 3,3Ghz (1 shared), 4GB RAM, 50GB HDD

Workstation:
Windows 7 Professional 64bit, all updates, Acronis Workstation with Universal Restore, a lot of programs, 6TB HDD, Intel Xeon 5680 6-cores 3,3Ghz, 16GB RAM

Client:
Windows XP Pro 32bit, Acronis Workstation with Universal Restore, all Windows updates, Intel E7400 2,8Ghz 2-Cores, 4GB RAM, 2 TB HDD, also a lot of other programs

Regards,
Marco

Hello Marco,

Thank you very much for sharing your concerns with us. I will do my best to assist you.

I understand how frustrating this must be but unfortunately most of the issues you mention require close investigation with logs, dumps and description of the environment.

I have found your support case and I would like to assure you that our experienced support engineers will definitely resolve all these issues for you. If you need additional help with your open support case, please let me know and I will take care of it.

The problem with the Itzam folder is caused by a failed files/folders backup. Usually, the files are automatically deleted after a successful backup. The Itzam folder is created during a file backup to store temporary information about the backed up file. As for the installation problems, there can be multiple reasons for it such as permissions or failed updates. The other issues as I mentioned above, will need a closer look. 

If there is anything else I can do for you, please let me know.

Thank you.