Acronis Appliance Upgrade v9 failed

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Contributions: 14
Commentaires: 34

Worked fine on one of our other standalone hosts (v4.1).
Tried it on another one (running v4 esxi) and failed:

Log:

The specified server is not VMware vCenter.
Successfully connected to 'VMware ESXi 5.0.0 build-469512'.
`anonymous-namespace'::VaUploaderImpl::GetEsxEditions
Successfully connected to 'VMware ESXi 5.0.0 build-469512'.
Successfully connected to 'VMware ESXi 5.0.0 build-469512'.

VaUploader::GetAcronisAppliancesFromESX begin
Successfully connected to 'VMware ESXi 5.0.0 build-469512'.
VaUploader::GetAcronisAppliancesFromESX end
VaUploader::GetVirtualMachinesFromESX begin
Successfully connected to 'VMware ESXi 5.0.0 build-469512'.
VaUploader::GetVirtualMachinesFromESX end
VaUploader::GetStorageFreeSpaceInfoFromESX begin
Successfully connected to 'VMware ESXi 5.0.0 build-469512'.
VaUploader::GetStorageFreeSpaceInfoFromESX end
The specified server is not VMware vCenter.
Successfully connected to 'VMware ESXi 5.0.0 build-469512'.
`anonymous-namespace'::VaUploaderImpl::GetEsxEditions
Successfully connected to 'VMware ESXi 5.0.0 build-469512'.
Successfully connected to 'VMware ESXi 5.0.0 build-469512'.

VaUploader::GetAcronisAppliancesFromESX begin
Successfully connected to 'VMware ESXi 5.0.0 build-469512'.
VaUploader::GetAcronisAppliancesFromESX end
VaUploader::GetVirtualMachinesFromESX begin
Successfully connected to 'VMware ESXi 5.0.0 build-469512'.
VaUploader::GetVirtualMachinesFromESX end
VaUploader::GetStorageFreeSpaceInfoFromESX begin
Successfully connected to 'VMware ESXi 5.0.0 build-469512'.
VaUploader::GetStorageFreeSpaceInfoFromESX end
The specified server is not VMware vCenter.
Successfully connected to 'VMware ESXi 5.0.0 build-469512'.
`anonymous-namespace'::VaUploaderImpl::GetEsxEditions
Successfully connected to 'VMware ESXi 5.0.0 build-469512'.
Successfully connected to 'VMware ESXi 5.0.0 build-469512'.

VaUploader::GetAcronisAppliancesFromESX begin
Successfully connected to 'VMware ESXi 5.0.0 build-469512'.
VaUploader::GetAcronisAppliancesFromESX end
VaUploader::GetVirtualMachinesFromESX begin
Successfully connected to 'VMware ESXi 5.0.0 build-469512'.
VaUploader::GetVirtualMachinesFromESX end
VaUploader::GetStorageFreeSpaceInfoFromESX begin
Successfully connected to 'VMware ESXi 5.0.0 build-469512'.
VaUploader::GetStorageFreeSpaceInfoFromESX end
CheckVmConnection: management host chi-host1:443 isVc false vmName AcronisAppliance1
Successfully connected to 'VMware ESXi 5.0.0 build-469512'.
VaUploader::UpdateApplianceWithESX begin
Successfully connected to 'VMware ESXi 5.0.0 build-469512'.
VaUpdate::UpdateApplianceOnESX begin
VaUpdate::UpdateApplianceOnESX - Save state
UpdateService construction: obtaining appliance ip ...
UpdateService construction: appliance ip obtained
UpdateService created
UpdateService::IsActiveTasksExist
UpdateService::IsActiveTasksExist done
UpdateService::StopTasks
UpdateService::StopTasks done
UpdateService::SafeShutdown
UpdateService::SafeShutdown waiting for shutdown ...
UpdateService::SafeShutdown done
VaUpdate::UpdateApplianceOnESX - Deploy temporary appliance
Installing ESX(i) agent to 'host1:443'...
Successfully connected to 'VMware ESXi 5.0.0 build-469512'.
VaUploaderImpl MoveApplianceSystemDisk
Failed to update the virtual appliance on the following ESX(i) hosts: host1:443.
Awaiting task 'CopyDatastoreFile' has failed. Reason: SOAP fault code: '-1', Description: 'No description.', Detail: 'No details.'.

Error window:

Code: 027623426
Line tag: 0xb86b855f3bc25830
Message: Failed to update the virtual appliance on the following ESX(i) hosts: chi-host1:443.

Suberror
Code: 05439621
Line tag: 0xc7610e0a857bedc1
Message: Awaiting task 'CopyDatastoreFile' has failed. Reason: SOAP fault code: '-1', Description: 'No description.', Detail: 'No details.'.

http://kb.acronis.com/errorcode/
Event Code: 0x01A58002+0x00530085

Ideas?

Thanks

mar 21/01/2014 - 11:14
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Contributions: 22
Commentaires: 3800

Hi chi-ltd,

According to the log file the vSphere API function 'CopyDatastoreFile' has failed with an error without description (looks weird), so probably there was some kind of intermittent connection problem between the machine where you run vmProtect installer and the target ESXi host (which explains why it worked for 2nd time when connection was resumed). I can only guess here, but may be there was a peak load on network when you ran update for the 1st time.

Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager

mar 21/01/2014 - 12:33
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 0
Commentaires: 62
chi-ltd wrote:

re-ran it and it worked 2nd time...

That's nice. But did the issue went away for good? Or do you have any patches made so far?

mar 18/03/2014 - 21:12