Backup error code 32853 - Überprüfung der Lizenzen für die Instanz mit der ID xxx fehlgeschlagen

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Contributions: 2
Commentaires: 2

Hallo Forum,

nach einer Umstrukturierung unserer Server gib es folgende Meldung im Log (xxx stellt die Host-ID dar):

Backup wurde mit Warnungen abgeschlossen. Überprüfen Sie das Log für weitere Informationen.
[...]
Überprüfung der Lizenzen für die Instanz mit der ID xxx fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 32853
Module: 114
Zeileninfo: e8aa69772494a242
Felder:
Nachricht: Überprüfung der Lizenzen für die Instanz mit der ID xxx fehlgeschlagen.
--------------------
Fehlercode: 14
Module: 202
Zeileninfo: 9f8a25ba610a0eb1
Felder:
Nachricht: Lizenzen für den Host mit ID xxx konnten nicht erhalten werden.
--------------------
Fehlercode: 12
Module: 202
Zeileninfo: 9f8a25ba610a0eac
Felder:
Nachricht: Es konnte keine Lizenz für den ESX-Host erhalten werden. Überprüfen Sie die Lizenz-Zuweisung.
--------------------

Die Sicherung der VMs wird vollständig und erfolgreich abgeschlossen. Die Lizenzen sind auf 2 Hosts verteilt. Der Cluster besteht aus 2 Hosts.

Während der Umstrukturierung wurde ein dritter Host dem Cluster hinzugefügt, die VMs entsprechend verschoben und ein alter Host wurde vom Cluster wieder entfernt. Die Acronis-Lizenzen aller Hosts wiederrufen und wurden bei der nächsten Sicherung den Hosts wieder zugewiesen.
Im Lizenz-Tab werden beide Lizenzen und auch beide Hosts dargestellt. Status der Lizenzen ist "Verwendet".

Version: Acronis Backup für VMware Agent (Build 9.0.10007)
OS: Windos Server 2008 R2 Enterprise SP1

Gruß,
Raphael

lun 19/05/2014 - 08:26
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Contributions: 22
Commentaires: 3800

Hello Raphael,

When you register vCenter in Acronis Backup for VMware and this vCenter manages a vSphere Cluster, then you require all hosts in this cluster to be licensed (no matter which host the backed up VM belongs to). In other words the problem started after you added a new host into your cluster which means that additional Acronis Backup for VMware licenses become required. You need the amount of licenses equal to the total number of CPU sockets on all your 3 hosts.

See also http://www.acronis.com/en-us/support/documentation/AVMP9/index.html#150…

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

lun 19/05/2014 - 12:15
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 2
Commentaires: 2

Hello Vasily,

that seems to be the reason. But i have moved the third host out of the cluster. So the cluster contains only two hosts. Had a different message while all three hosts were in the cluster.

The third host still exists in the datacenter, see attached screenshot.

Best regards,
Raphael

Fichier attaché Taille
176520-113395.png 17.24 Ko
lun 19/05/2014 - 13:13
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Contributions: 22
Commentaires: 3800

Hi Raphael,

Have you tried unassigning licenses from Configure->Licenses from the current hosts and then re-running the backup task after you removed the host from cluster? If that didn't help can you please attach a screen shot showing the current licenses assignment in Acronis Backup for VMware (Configure->Licenses) and also a screen shot showing the amount of CPU sockets which are present on your hosts? Also understanding which VM is being backed up (from which host/cluster) is important to get the whole picture of what's going wrong.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

lun 19/05/2014 - 13:23
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 2
Commentaires: 2

Vasily,

> Also understanding which VM is being backed up (from which host/cluster) is important to get the whole picture of what's going wrong.
The warning message "Überprüfung der Lizenzen für die Instanz mit der ID xxx fehlgeschlagen." was caused by the backup job having one VM located on the third host, which is not part of the cluster. So a third license is needed to backup VMs on that host (or just remove the VM from the backup job).

Thanks a lot for your help.

Best regards,
Raphael

Edit: Backup job finished without warning.

lun 19/05/2014 - 17:18